Stock Yards Bank & Trust · 7 hours ago
Dispute Resolution Specialist
Eastpoint, 1901 Eastpoint Pkwy, Louisville, Kentucky, United States of America
Full-time
Onsite
Entry Level
1+ years expStock Yards Bank & Trust is a financial institution with a focus on providing banking services. They are seeking a Dispute Resolution Specialist to perform processing and monitoring functions for debit card and ACH disputes, ensuring compliance with regulatory requirements and supporting the training of new team members.
Banking
Responsibilities
Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures
Supports all functions that maintain compliance with regulatory agencies
Perform routine office and clerical duties to organize and maintain debit card and ACH disputes and all accompanying documentation
Perform processing duties accurately and timely to meet Reg E requirements
Follow guidelines for established procedures including logging of customer data and specific details of each dispute coming into the department via email, paper forms, and electronic forms
Maintain a working knowledge of basic Reg E requirements
Maintain a working knowledge of basic MasterCard requirements
Contact customer contact employees as needed to ensure dispute data is accurate and complete
Assist Dispute Resolution Manager with training of new team members
Assist Team Lead in training new team members
Provide support and assistance to Dispute Resolution Manager as needed for debit card and ACH disputes as well as monitoring Reg E investigations and MasterCard chargebacks
Qualification
Required
High School Diploma or GED Equivalent
1 year of banking experience (retail or operations)
Experience in communications with customers (good telephone skills)
Self-motivated
Dependable
Professional appearance and demeanor
Strong communications skills
Basic PC experience
General knowledge of banking policies and procedures
Ability to sit for extended periods of time while working at a computer
Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
Visual acuity sufficient to read computer screens, printed documents, and financial data
Occasional standing, walking, bending, or reaching
Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)
Benefits
401(K) with a company match of up to 6%
ESOP employer match
Medical insurance
Dental insurance
Vision insurance
Cancer/Disease insurance
Accident insurance
Flexible Spending Accounts
Flexible Savings Accounts
Health Savings Accounts
Bank paid Life/AD&D insurance
Voluntary Life/AD&D insurance
Bank paid Short-Term and Long-Term Disability insurance
Employee Stock Purchase Plan
Employee Assistance Program
Company
Stock Yards Bank & Trust
Stock Yards Bancorp, Inc., was incorporated in 1988 as a bank holding company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
James "Ja" Hillebrand
CEO
Connie Grivois
Executive Assistant to the Chairman and CEO
Recent News
2023-11-21
Company data provided by crunchbase