Pratt & Whitney · 6 hours ago
Sr. Field Service Representative (Onsite)
Dania, FL
Full-time
Onsite
Senior Level
$132K/yr - $252K/yr
7+ years expPratt & Whitney is transforming the future of flight by designing, building, and servicing engines. They are seeking a Senior Field Service Representative to provide on-wing support for their customers, requiring technical expertise and strong customer relationship skills.
Aviation & Aerospace
No H1B
U.S. Citizen Only
Responsibilities
Provide the assigned customer with technical and operational program support for applicable engine
This individual will be responsible for coordinating and managing on-wing operational issues, customer concerns, and provide 24-hour comprehensive technical support and customer assistance
Be the customer’s first point of contact to address all technical and operational needs
The individual must be able and comfortable working with multiple levels of the customer – from Executives to Line Technicians
The individual should be comfortable representing and advocating for the customer at P&W meetings
This position is on-site at the P&W field office in Fort Lauderdale, Fl
Afterhours on-site support may be required to support airline maintenance windows
The Sr. FSR is typically on-call outside of core business hours with the support of P&W help desk, CTS, and the Customer Fleet Director
This position requires 24/7 accessibility for the customer and will rely heavily on troubleshooting abilities with minimal supervision
Candidate must also collaborate with the P&W Hartford-based CFT, CTS, and P&W colleagues to provide real time information to understand fleet risk
A successful candidate for this role needs to maintain a positive, empathetic, and collaborative professional attitude toward customers and colleagues at all times
This position may require up to 20% travel
Travel may include accompanying customer to annual Operator conferences, supporting annual Field Service Rep meeting, and facilitating customer-elected shop tours
Serve as the eyes and ears of the customer while being co-located and on-site with customer team
Advocate for the customer and relay customer concerns to the CFT and applicable internal stakeholders
Meet weekly, if not daily, with the CFT to align on customer activities and address customer needs and wants
Qualification
Required
Demonstrated technical proficiency with jet engine technical data
Experience in an external facing role
Bachelor's degree in Engineering or Aviation Maintenance and 10 years of prior experience as listed above or
Advanced Degree in a related field and 7 years' experience as listed above
Preferred
Demonstrated written and verbal communication skills
Familiarity with Airbus A320neo and CEO aircraft manuals and OEM engine manuals
Previously held part 147 aviation maintenance A&P license or similar aircraft engine mechanic experience
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Flexible work schedules
Employee assistance program
Employee Scholar Program
Parental leave
Paid time off
Holidays
Company
Pratt & Whitney
Pratt & Whitney, an RTX business, is a global leader in propulsion systems, powering the most advanced aircraft in the world, and we are shaping the future of aviation.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brad Scobbo
Executive Director & CFO, Commercial Engines GTF Programs
Christian Robertson
Vice President and Chief Financial Officer, Military Engines
Recent News
Hartford Business Journal
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