Abbott · 19 hours ago
Field Service Engineer (Austin or Victoria, TX)
United States
Full-time
Remote
Entry, Mid Level
$26.50/hr - $53/hr
2+ years expAbbott is a global healthcare leader that creates breakthrough science to improve people’s health. They are hiring a Field Service Engineer II to support customers by installing, maintaining, and troubleshooting diagnostic instruments, ensuring compliance and customer satisfaction.
BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical
Responsibilities
Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards
Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines
Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication
Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support
Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits
Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability
Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts
Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development
Qualification
Required
Bachelor's degree or equivalent relevant experience
2-5 years of experience in Engineering or Laboratory Technology
The ability to travel 75% within the assigned territory
Preferred
Bachelor's degree in biomedical, Electrical, Mechanical Engineering, or Medical Technology
Experience with instrumentation utilized in a laboratory environment is highly preferred
Benefits
Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
An excellent retirement savings plan with high employer contribution
Tuition reimbursement
The Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Company
Abbott
Abbott is a healthcare company that produces diagnostic kits, medical devices, nutritional products, and branded generic medicines.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.79M2011-03-15Post Ipo Debt· $0.1M
2009-03-16Post Ipo Debt· $6.69M
1980-12-12IPO
Leadership Team
Robert Ford
President & Chief Executive Officer
Mike Peterson
Senior Vice President
Recent News
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