Georgia Pacific · 15 hours ago
Manager - Consumer Engagement - GP Express
Atlanta, GA
Full-time
Onsite
Mid Level
4+ years expGeorgia Pacific is a company that focuses on delivering exceptional customer support and driving continuous improvement in product and service quality. The Consumer Engagement Manager leads a team to foster collaboration and accountability while leveraging customer insights to align with business goals and enhance the consumer experience.
Paper & Forest Products
Responsibilities
Lead, mentor, and develop the Consumer Engagement team to deliver outstanding service, oversee daily operations, and resolve escalated customer issues
Capture and analyze customer feedback (VOC), collaborating with internal partners to drive continuous improvement in consumer experience, technology adoption, and process optimization
Foster a culture of accountability, collaboration, and value creation by modeling company values and championing change management and transformation
Collaborate with Quality, Category, Brands, and technical teams focusing on both Consumer and Professional product lines, driving alignment on business objectives, and ensuring all processes meet company standards
Prepare and present quarterly data-driven business reviews leveraging VOC insights to enable Brand & PRO Category success
Champion change management and transformation at both the individual and team level, supporting employee growth and maximizing comparative advantage
Qualification
Required
Bachelor's degree or 4 years of experience in B2B/B2C environments
Experience with leadership and customer focus
Business analysis experience
Experience with cross functional collaboration
Experience with CRM business tools
Able to travel overnight 25%
Preferred
Experience mentoring coaching, and developing employees
Experience in both B2B and B2C roles, especially in consumer/customer-focused positions
Change management experience
Experience strategic business reviews
Experience delivering/developing presentations
Benefits
Medical
Dental
Vision
Flexible spending and health savings accounts
Life insurance
ADD
Disability
Retirement
Paid vacation/time off
Educational assistance
Infertility assistance
Paid parental leave
Adoption assistance
Company
Georgia Pacific
Georgia-Pacific (spam account)
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brooke Feikert, SHRM-CP
HR Business Partner - Recruiting Lead
Curtis Weisner
Human Resources Business Partner
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