AnswerNet · 6 hours ago
Technical Training and Development Specialist
El Paso, TX 79925, USA
Full-time
Onsite
Entry, Mid Level
$60K/yr - $80K/yr
2+ years expAnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. The Technical Training and Development Specialist will design, manage, and deliver comprehensive training ecosystems and standardized documentation to enhance team efficiency and skillsets.
Telecommunications
Responsibilities
Design and facilitate high-impact technical and business-focused training programs that ensure the Technical Services team is proficient in all platforms and internal solutions
Facilitate the end-to-end creation and maintenance of Standard Operating Procedures (SOPs) and other documentation to ensure a single, accurate source of truth for the department
Gather and analyze data related to training effectiveness, skills gaps, and business training requirements to propose and implement enhancements and solutions
Manage the full lifecycle of technical documentation, ensuring all materials remain current with evolving software updates, security protocols, and business requirements
Establish documentation standards that improve process clarity and reduce "tribal knowledge," directly enhancing the overall quality and scalability of technical service delivery
Qualification
Required
Excellent communication skills, both written and verbal, with a proven ability to translate complex technical information into easily understandable content
Ability to work effectively and collaborate with stakeholders at all levels of the organization
Demonstrated experience in the creation and delivery of effective technical and non-technical training
Strong analytical skills to assess data, identify content/training needs, and drive decisions
Great attention to detail and a commitment to high-quality, accurate documentation
Ability to multitask and adapt quickly to changing work conditions in a fast-paced environment
Self-motivated with excellent time management and organizational skills
Strong computer skills, specifically with Google Workspace and the MS Office suite of tools
Bachelor's degree in Instructional Design, Technical Writing, Communications, Business Administration, or a related field
Two to four years of related experience in training, content development, technical writing, or a similar role
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Benefits
Benefits available after 60 Days for full-time employees
Company
AnswerNet
AnswerNet is a telecommunications company specializing in call center services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
G
Gary Pudles
President & CEO
Recent News
PR Newswire
2022-05-03
Company data provided by crunchbase