Alliance Catholic Credit Union · 13 hours ago
IT Help Desk Support Analyst
Farmington Hills, MI
Full-time
Onsite
Entry, Mid Level
2+ years expAlliance Catholic Credit Union is seeking an IT Help Desk Support Analyst who thrives in a well-organized, fast-paced, and multi-task driven environment. This role involves providing IT support, diagnosing issues, and maintaining documentation while working closely with the IT Support Manager.
Credit CardsFinancial ServicesLending
Responsibilities
Serve as the primary point of contact for all IT support requests via ticketing system, phone, email, and in-person interactions
Diagnose and resolve hardware, software, network, and system issues promptly and professionally
Perform new user setup, password resets, profile updates, access changes, and account provisioning
Install, configure, test, and maintain software applications and workstation equipment
Support deployment of patches, updates, installations, and workstation lifecycle management
Support the implementation of cybersecurity, audit, and regulatory controls
Maintain accurate documentation for systems, processes, and procedures
Qualification
Required
Associate degree in Computer Science or related field
2-4 years in IT support or help desk environment
Strong knowledge of Microsoft Office applications
Benefits
Health
Dental
Vision
401k
Life
AD&D
Short and long-term disability
FSA
Tuition reimbursement
Paid time off
Paid holidays
Company
Alliance Catholic Credit Union
Alliance Catholic Credit Union renders services in credit cards, auto, business, commercial loans, and financial services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel Davidson II
Executive Vice President/Chief Operations Officer
Recent News
2025-01-22
Credit Union Times
2023-12-25
ATM Marketplace
2023-12-25
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