Zelis · 17 hours ago
Sr. Learning Specialist
Boston, MA
Full-time
Onsite
Mid, Senior Level
$86K/yr - $109K/yr
5+ years expZelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. The Senior Instructional Designer, Learning and Development (L&D) is responsible for designing and deploying world-class, end-to-end learning experiences through learning programs that support organizational growth and talent development.
FinanceFinTechHealth Care
No H1B
Responsibilities
Learning Experience Design: Responsible for designing and developing evidence-based learning and leadership development solutions using blended learning and adult learning principles. The Senior ID follows the “ADDIE” process to create engaging learning content including self-led programs, e-learning, videos, Quick Reference Guides (QRG’s) and instructional guides
Fosters Innovation and Continuous Improvement: Researches and recommends new techniques, tools, and technologies to address complex learner and business needs. The role fosters innovation by identifying opportunities for program enhancements, incorporating external insights, and researching industry trends to inform continuous improvement. Leads the development of models, methods, tools, and technologies to enhance associate learning for business impact
Content Development and Management: Designs and develops high-quality learning solutions by leveraging expertise in instructional design, graphic art, digital audio and video recording/editing. Regularly conducts content audits and gap analyses to identify opportunities for updates and improvements. Ensures learning materials are accurate, current, relevant and aligned with organizational goals while maintaining quality and relevance. The individual will manage complex projects and continually explore innovative methods to enhance learning outcomes
Collaboration and Strategic Partnerships: Collaborates with business leaders, P&C Business Partners, subject-matter experts (SMEs), vendors, and teammates on the Enterprise L&D team to ensure learning initiatives align with Zelis’ policies and strategic priorities. Identifies and manages relationships with third-party vendors to support L&D programs. Engages with vendors to establish and implement curriculum; monitors and assesses effectiveness of vendor developed programs
Technology and Tools: Leverages AI, Workday Learning, Articulate, WalkMe, Vyond and/or other platforms to design and optimize learning solutions
Program and Project Management: Responsible for the success of Enterprise Learning Programs by applying sound project management principles to execute and monitor program goals. Tracks project milestones, manages deliverables, and ensures timely, accurate results on assigned projects and assignments. Identifies process improvements and continuously improves them. Proposes new programs to support future development needs and manages the development of programs including the creation of project plans for new and existing L&D programs, scoping, needs analysis, action item allocations, maintaining calendar of events, resourcing, and setting program metrics
Learning Administration/Logistics/Reporting: Partner with other in Enterprise Learning and Development on logistics for learning sessions, including scheduling, communications, in-person logistics and virtual session production (e.g., Zoom, breakout rooms, polls, materials)
Participate in L&D program budget planning and ensures programs adhere to budgetary limits
Prepare reports on L&D programs, measuring performance against goals and recommending improvements as needed
Administer assessments (e.g., DiSC, LVI 360), digital badging, and other evaluation tools
Support onboarding and learning program data requests, leveraging Workday reporting to identify trends and opportunities
Stay current with industry trends and best practices, championing a culture of learning across the organization
Perform other related duties as assigned
Qualification
Required
5+ years of relevant HR experience preferably in organizational or learning and development, with a proven track record designing eLearning and instructor led content for both associates and leaders in a professional setting
4-year college or bachelor's degree in Instructional Design, Learning Experience Design, Organizational Learning and development or related degree preferred
Certification in Instructional Design, Learning Media Design or Adult Education a plus
Expert and passionate about the learning function and adult learning principles
Prior people leadership experience a plus to inform design of leader programs
Fluent in both spoken and written English
Proficiency in learning technologies and tools, such as Articulate, Adobe Captivate, and Workday Learning
Proven experience managing complex learning projects and aligning programs to organizational strategies through project management tools and methodologies
Strong analytical and problem-solving skills with the ability to offer clear solutions
Strong organizational and time management skills
Excellent customer service and interpersonal, written, and verbal communication skills, including presentation design. Works well with others at all levels
Ability to work independently, prioritize tasks, and adapt in ambiguous situations
Proficiency with Microsoft Office Suite, including Outlook, Word, PowerPoint and Excel for data management
Business acumen with an understanding of organizational challenges and priorities
Benefits
401k plan with employer match
Flexible paid time off
Holidays
Parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage
Company
Zelis
Zelis is modernizing the healthcare financial experience for all.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$20.15MKey Investors
Mubadala
2024-12-04Private Equity
2020-01-05Private Equity· $20.15M
2019-01-01Private Equity
Leadership Team
Amanda Eisel
Chief Executive Officer
Brian Gladden
Chief Financial Officer
Recent News
2026-01-15
2025-12-10
Company data provided by crunchbase