NRECA · 20 hours ago
Desktop Engineering Intern
Arlington, VA
Internship
Onsite
InternNRECA is a national trade association providing support services to consumer-owned electric cooperatives. They are seeking a Desktop Engineering Intern to assist with managing technology resources, troubleshooting hardware and software issues, and supporting onboarding and offboarding processes.
CommunitiesElectronicsEnergy
Responsibilities
Employ AI/Machine Learning solutions to more efficiently manage endpoints or enhance customer experiences
Assist with imaging and provisioning end-user devices using tools like Intune, Autopilot, or SCCM
Perform software installations and updates, including testing new applications, including Microsoft 365 applications, before deployment
Troubleshoot hardware and software issues for employees, escalating when needed
Document troubleshooting steps, configurations, and knowledge articles for internal use
Support onboarding/offboarding processes, including preparing laptops and managing asset inventory
Assist with monitoring and maintaining device compliance in accordance with organizational policies
Help test new technologies (e.g., new laptop models, OS builds, automation scripts)
Work on small automation or scripting tasks, typically using PowerShell
Qualification
Required
Rising college junior or senior with a major in Business Administration, Computer Science, CyberSecurity, Information Systems or related focus
3.0 GPA or higher (no academic or corrective action on record); transcripts must be provided
Familiarity and experience using Microsoft 365 apps, especially Outlook, Teams, and OneDrive
Experience using Generative AI, AI Agents or Machine Learning tools to enhance work performance or improve processes
Learn new systems and processes and quickly incorporate them into the daily work
Organize and manage time effectively
Pay close attention to detail and review work for quality
Team player with good interpersonal and relationship-building skills
Strong communication skills orally and in writing
Customer-service mindset, with patience and a helpful attitude
Understanding of ITIL concepts (incidents, requests, changes and problems)
Ability to follow standard operating procedures and use good judgment to escalate appropriately
Understanding of Windows 11 OS features, settings, and troubleshooting
Comfort with hardware setup and troubleshooting, such as laptops, tablets, smartphones, monitors, and peripherals
Understanding of data privacy, secure handling of sensitive information, and why it matters in financial services
Preferred
Knowledge of Active Directory, accounts, groups, and password resets
Understanding of endpoint security, including antivirus, MFA, and encryption
Networking knowledge (IP addressing, DNS, VPN concepts)
Ability to follow imaging processes (Intune, Autopilot, or SCCM exposure is a bonus)
Scripting experience (PowerShell is a plus)
Company
NRECA
NRECA is the national organization dedicated to representing the interests of electric cooperatives and the consumers they serve.
Founded in 1942
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$15MKey Investors
US Department of Energy
2022-11-01Grant· $15M
Leadership Team
Jim Matheson
CEO
Jeffrey Connor
Chief Operating Officer
Recent News
Smart Electric Power Alliance
2025-09-10
2024-05-23
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2024-04-07
Company data provided by crunchbase