ConstructConnect · 20 hours ago
Doc Processing Specialist
US-OH-Cincinnati
Full-time
Hybrid
Entry Level
1+ years expConstructConnect is a company that focuses on providing accurate and relevant project data for software solutions. The Document Processing Specialist will conduct audits, ensure quality control, and train team members on document processing techniques to enhance efficiency and quality within the Content division.
Information ServicesSoftware
Responsibilities
Perform quality control (QC) checks on project documents processed through ConstructConnect Auxiliary Resources to ensure adherence to operating standards
Conduct internal audits and studies of current document processing methods to identify areas for improved efficiency and quality
Train internal and external team members on new document processing techniques and ensure smooth implementation
Recommend enhancements to reporting and document processing workflows to elevate overall quality and efficiency
Ensure all documentation meets ConstructConnect’s time, quality, and compliance standards
Develop clear, comprehensive documentation for new processes, or update existing guidelines to reflect process improvements
Create and maintain educational materials that inform and train team members on evolving procedures and best practices
Collaborate with stakeholders to review and refine documentation, ensuring clarity, accuracy, and accessibility
Identify gaps or outdated procedures in current documentation and propose enhancements to support organizational efficiency
Work closely with various teams to gather input, validate process changes, and ensure the documentation accurately reflects operational practices
Qualification
Required
Two years of customer service experience in a corporate environment or 6-18 months experience as a Content Specialist or 6-18 months experience in a Quality Assurance role
Proficiency in Microsoft Excel, Microsoft Power Point, and Microsoft Word
Strong Math and Analytical Skills
Ability to multi-task and be organized, as role will require work on multiple projects across multiple markets, encountering many nuances
Excellent verbal and written communication skills
Close attention to detail
Ability to effectively adapt to new processes
Ability to work independently as well as with a team
Creative thinking regarding process improvements
Ability to effectively train team members on new processes
Willingness to continually embrace professional development
Attends and participates in meetings as required
Performs miscellaneous tasks and special projects as assigned
Company
ConstructConnect
ConstructConnect provides of cloud-based data, collaboration, and workflow automation solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-10-31Acquired
Leadership Team
Buck Brody
Chief Executive Officer
Dave Conway
president/ceo
Recent News
2025-10-13
2025-09-12
Frontline Education
2025-06-12
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