ImpediMed · 20 hours ago
Temporary Customer Service and Inside Sales Representative
Carlsbad, CA
Full-time
Onsite
Mid, Senior Level
$42/hr - $42/hr
5+ years expImpediMed is seeking a Temporary Customer Service and Inside Sales Representative to support order fulfillment and logistics processes. The role involves engaging with customers and internal teams to ensure accurate processing of orders and providing excellent customer service throughout the sales order experience.
Health CareManufacturingMedical Device
Responsibilities
Proactively prioritize customer needs and consistently deliver excellent customer experience
Create, track, and maintain customer accounts within NetSuite and CRM
Enter and manage sales orders, ensuring customers are kept informed of order and shipment status for ImpediMed Limited and ImpediMed Inc
Review customer purchase orders for accuracy, confirming pricing, product details, and delivery expectations. Assist in review of agreements and extension documents and assist the finance department as required
Respond to international (OUS) inbound LEGACY product leads, prepare quotes, and follow up to drive opportunities through to close
Collaborate regularly with the sales team to support order processing, review of agreements as necessary and customer communication
Respond to customer inquiries and emails, providing accurate information or routing requests to the appropriate team as needed
Communicate with customers to provide shipment updates or request additional information needed for order completion
Coordinate international shipping documentation to ensure compliance and timely delivery
Coordinate with shipping carriers and customs to resolve logistics issues and ensure timely delivery
Work with Technical Support to initiate Return Authorizations (RAs), manage return shipments, and ensure proper handling of repaired or inventoried items per company policy
Support administrative tasks such as shared phone coverage, document management, and cross-functional coordination
Conduct research and retrieve historical data to support VP Key Accounts and sales initiatives, including license fee extensions when requested
Obtain freight quotes as needed for accurate order tracking and cost-effective delivery
Maintain accurate records and data integrity within NetSuite and CRM through updates, cleanup, and verification
Coordinate with the fulfillment center to monitor order status, inventory delivery/receipts, and shipping notifications
Attend daily and weekly team meetings to review workload, discuss customer service priorities, and support regional and international sales activities
Manage and follow up on Return Authorizations, coordinating with Mendtronix and updating CRM and NetSuite records accordingly
Investigate CRM account relationships (parent/child structures), update opportunities, and installations, and maintain contract documentation
Qualification
Required
Must have a working knowledge of Microsoft Dynamics 365, including the ability to use Microsoft Outlook
Must be able to work collaboratively with all levels of employees throughout the world
Ability to work independently and balance multiple priorities in a fast-paced FDA regulated environment
Ability to focus on meeting and exceeding customer requirements by quickly diagnosing and resolving customer situations
Proven inside sales experience
Excellent verbal communication and telephone skills are required, including the ability to actively listen, effectively present information to customers, clients, and other employees of the organization
Initiative-taker with a strong diligence and ability to prioritize work and meet deadlines in a multi-tasking environment
Must have excellent follow-through and organizational skills
Ability to work on challenges of moderate scope, using judgment and initiative to resolve problems and make recommendations
Ability to complete routine tasks and new assignments with general instruction
Must understand, follow, and comply with regulatory requirements as applicable to various processes. An understanding of FDA Quality System Regulations and ISO Standards (ISO 13485) is required
Must possess a thorough understanding of work-related standards and regulations, including but not limited to Standard Operating Procedures (SOPs) and Quality System Regulations (QSRs), both US and international
Strong organization and planning skills with diligence and accuracy
Minimum of five years' related experience in customer service, inside sales, or business
High school diploma or general education degree (GED), or equivalent combination of education and experience
Ability to apply common sense understanding to conduct detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations
Ability to calculate figures and amounts
Valid driver's licence is required
Preferred
Experience with ERP System's like (Netsuite) is preferred
Previous knowledge of the medical device industry, FDA Quality System Regulations, and/or ISO Standards is a plus
Benefits
Full healthcare benefits including Medical PPO Plan
Dental Plan
Vision Plan
401(k) with employer match
Basic Life
AD&D
STD/LTD
Employee Assistance Program (EAP)
Employee discount programs
Company
ImpediMed
ImpediMed designs and manufactures bioimpedance spectroscopy devices for breast cancer lymphedema prevention.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rick Valencia
CEO & Managing Director
Timothy Cruickshank
Chief Financial Officer
Recent News
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