Mindful Support Services · 10 hours ago
Office Manager - Denver Tech Center
Englewood, CO
Full-time
Onsite
Entry, Mid Level
$60K/yr - $60K/yr
2+ years expMindful Support Services is a business to business support service for independent mental healthcare practitioners, helping them manage their client base effectively. The Office Manager will lead the Provider Support Specialist Team, oversee staff performance, and develop relationships with mental health providers to enhance their practices.
BillingHealth CareLead GenerationMedicalMental Health
Responsibilities
Lead the Provider Support Specialist Team to set goals, manage outcomes, and provide timely follow through for more complex tasks
Coach the PSS team on how to deliver excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner
Handle escalated provider and client complaints as needed and provide guidance and direction to PSS team for follow up
Oversee PSS training and growth with the goal of developing leaders that can go on to thrive in a variety of departments and career paths
Develop a relationship with individual providers while working to understand their motivation and goals
Make meaningful touchpoints with providers on a monthly basis based on their communication preferences
Track touchpoints including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM
Identify areas of opportunity for improving providers' various areas of success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance
Qualification
Required
Bachelor's degree or equivalent experience
At least 2 years of fast-paced management experience (restaurants, retail, healthcare, etc.)
Ability to communicate professionally, clearly, and effectively with management, staff, and clients
Experience supervising, training and mentoring staff
Willingness to step into difficult conversations with clients, providers, and staff
Flexibility and learner mindset
Background check required
Preferred
People from restaurant management and hospitality industries encouraged to apply
Benefits
75% coverage of Health, Dental & Vision benefits plan
401(k) savings plan with employer matching upon eligibility
8 paid holidays a year
15 PTO days accrued in first year
Professional and career development opportunities
Compensation evaluated consistently and opportunities for growth
Company
Mindful Support Services
Mindful Support Services offers mental health, lead generation, marketing, and administrative solutions.
Founded in 2011Mountlake Terrace, Washington, USA
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jessica Crain
Co-Founder, Chief Operating Officer
Company data provided by crunchbase