Scalence L.L.C. · 9 hours ago
Operations Technician II
Charlotte, NC
Full-time
Onsite
New Grad, Entry LevelScalence L.L.C. is seeking an Operations Technician II to join their team in the Transport NOC. The role involves monitoring and maintaining the transport network, opening trouble tickets, and coordinating repairs with various teams while ensuring effective communication and documentation.
Information Technology & Services
Responsibilities
Maintain excellent acknowledgement and response time to alarms and customer calls
Provide quality documentation of network failures and maintenance activity
Establish factual data to allow management and vendors to understand the problem and prevent reoccurrence
Analyze, diagnose, sectionalize, isolate, and resolve trouble situations
Manage and correlate multiple trouble reports
Communicate with internal customers and others in a repair situation
Provide Tier I support in platforms supported
Interact with all Tier repair teams. Initiate internal/external escalations, as necessary
Provide follow-up and closure of assigned trouble tickets
Work in a 24x7 environment and may need to work evenings, nights, weekends, and holidays
Qualification
Required
Knowledge and experience in network architecture of Transport network services and systems
Basic knowledge of SONET and DWDM/ROADM technology platforms, including lower-level applications and associated technologies and configurations
Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
Effective oral, written, and presentation skills, including proficiency in the Client Office program suite
Preferred
Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning, and other support systems is a plus
Industry certifications (Business Management or Technical Certification)
Awards for operational or customer service excellence
Experience working as a technical support specialist
Experience working in a Network Operations Center
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase