Mainstay · 4 days ago
VP, Operations Design & Strategy
United States
Full-time
Remote
Director/Executive
$187K/yr - $275K/yr
15+ years expMainstay is the leading market intelligence platform for the single family rental industry, aiming to redefine real estate with AI. The VP of Operations will oversee operational reliability and strategic project delivery, working closely with customers and various departments to ensure effective execution and scalability.
Information TechnologyMarket ResearchReal EstateReal Estate BrokerageRentalSoftware
Responsibilities
Own end to end operational outcomes across HOA and Tax, with clear accountability for delivery, prioritization, and process design
Set and run operating cadences, including metrics, reviews, and accountability rhythms that teams execute against
Be hands on in execution where needed to maintain continuity of delivery, unblock teams, and model Mainstay’s “way of operating”
Design, evolve, and enforce processes that improve reliability, quality and scalability
Make final decisions on issue triage, sequencing of work, and tradeoffs across initiatives
Translate product strategy into executable operating plans and provide grounded feedback based on delivery realities
Build, develop and hold accountable a team of leaders, creating clarity around ownership and decision rights
Identify organizational gaps and make hiring decisions to strengthen execution capacity in partnership with our COO
Drive cross functional alignment through clear communication, strong judgment, and disciplined prioritization
Say no to work that distracts from core priorities, even when it’s uncomfortable
Balance meaningful change with an awareness of team capacity and long term sustainability
Qualification
Required
15+ years of experience in operations, strategy, or execution focused leadership roles
Experience owning outcomes across multiple businesses, teams, and complex operational surfaces
Proven ability to step into ambiguity, stabilize execution, and impose structure without over engineering
Comfortable being deeply involved in the details while building systems that scale beyond the individual
Track record of leading leaders and making hard calls on priorities, process, and organizational design
Strong operational judgment and the ability to make decisions without perfect information
Speaking to operations w/ data is your default more of operating
High standards for quality and accountability, paired with awareness of how change impacts teams
Ability to manage friction productively across functions and senior stakeholders
Willingness to work harder than anyone else on the team, while recognizing and addressing burnout in others
Clear communicator with the ability to move between operators and executive audiences
Experience in Real Estate, Fintech, or services heavy business
Preferred
Experience stabilizing underperforming operations while continuing to grow
Startup experience
Company
Mainstay
Mainstay operates a market intelligence and transaction platform to unlock single-family rental opportunities.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$24.95M2025-12-12Convertible Note
2024-08-13Series A· $24.95M
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