Cayaba Care · 7 hours ago
Sr. Manager, Care Delivery
Baltimore, Maryland
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $108K/yr
5+ years expCayaba Care is dedicated to improving maternal health outcomes for underserved communities by reimagining maternity care delivery. The Sr. Manager, Care Delivery will lead operations across Maryland and DC, ensuring teams deliver high-quality care while meeting performance metrics and operational efficiency.
Health CareHospitalService Industry
Responsibilities
Own day-to-day execution of care delivery across assigned markets, ensuring consistent performance against engagement, visit completion, documentation, and member experience metrics
Lead, coach, and support multidisciplinary care teams
Ensure appropriate caseload distribution and staffing coverage aligned with geography and program design
Monitor operational performance trends and identify risks or gaps requiring intervention
Build and maintain a high functioning clinical and non clinical care team across assigned markets
Conduct virtual & in-person visit shadowing to identify training needs and develop relationships with the team
Oversee the recruitment, training, and ongoing evaluation of Care Team staff to ensure that new hires are well-prepared and aligned with our care standards
Drive consistent adoption of workflows, SOPs, and program updates across markets
Identify operational friction points and partner with the Director of Care Delivery to implement solutions
Maintain strong familiarity with payer program requirements to ensure reliable execution and compliance
Build strong feedback loops between frontline teams and leadership to inform ongoing optimization
Provide regular updates, risks, and insights to the Director of Care Delivery to support planning and growth
Qualification
Required
Registered Nurse, compact license - nice to have
5+ years leading healthcare operations or care, delivery teams across multiple sites or markets
3-5 years of management experience in hybrid or remote clinical environments
Willingness to travel up to 30% for visit shadowing & team-building activities
Demonstrated ownership of staffing scheduling, throughput, and KPI performance
Experience operationalizing and standardizing care models at scale
Proven ability to lead multidisciplinary teams and drive consistency across roles
Strong data literacy, with experience using performance metrics to inform action
Preferred
Experience in maternal health, community-based care, or Medicaid populations
Clinical background or strong clinical fluency
Experience working in regulated healthcare environments
Benefits
Recharge with annual paid holidays off.
Enjoy unlimited time off after the 90-day probation period.
Receive three weeks of paid time off after the 90-day probation period.
Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
Coverage for preventive care, as well as basic and major procedures.
Coverage for routine eye exams and eyeglasses.
Financial protection for your beneficiaries.
Short-term and long-term coverage in case of illness or injury.
Opportunity to save for the future.
Company
Cayaba Care
Community-based, maternity program that provides wrap-around support throughout pregnancy and postpartum to improve maternal health outcomes
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$19.59MKey Investors
Kapor Capital,Seae VenturesFlare Capital Partners
2024-03-13Series Unknown· $4.39M
2022-05-19Series A· $12M
2021-08-03Seed· $3.2M
Leadership Team
A
Adaeze Enekwechi
Chief Executive Officer
Recent News
2025-04-09
Inquirer.com
2024-05-23
2024-04-09
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