Ford Motor Company · 6 hours ago
Fleet Management Technical Support Specialist
United States
Full-time
Remote
Mid, Senior Level
5+ years expFord Motor Company is seeking a Fleet Management Technical Support Specialist to provide sales and service support for commercial fleet customers. The role involves assisting customers with the management of service and maintenance repairs, ensuring accurate documentation, negotiating costs, and streamlining maintenance management processes.
AutomotiveAutonomous VehiclesManufacturingTransportation
No H1B
Responsibilities
Provide accurate documentation on all maintenance and repair events
Verify that all repair and maintenance work is necessary and performed at a competitive price
When applicable, negotiate repair costs on behalf of the customer. Document all cost savings, including identification of recommended repairs that are not needed
Ensure appropriate preventative maintenance schedule is followed
Ensure agreed to charges for services work performed is aligned with the final amount charged
Assist with the development of processes and tools to streamline delivery of maintenance management services to our customers
Qualification
Required
5+ year's technical automotive experience required
Strong interpersonal skills, both for building relationships with clients and effectively communicating with other members of the sales team
Current/Prior ASE certification
ASE Master Technician
Proficient computer skills and ability to navigate various resource systems
The ability to work a Hybrid work schedule as needed
Able to work scheduled weekends
Ability to adapt to a dynamic, diverse working environment that develops skilled and motivated people working together to deliver results
Strong desire to be curious, learn, operate with empathy, and never let a customer down
Working/Repair knowledge of vehicle classes 1 through 8
Preferred
Prior work experience in a Business Center environment preferred
Proficient in MS Office Programs, familiarity with MSD and Salesforce CR preferred
Prior fleet management services experience strongly preferred
Associates / Bachelor's Degree preferred in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management preferred
Fluency in French or Spanish is a preferred
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Company
Ford Motor Company
We don't just make history -- we make the future.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$16.23BKey Investors
US Department of EnergySoros Fund Management
2025-07-29Post Ipo Debt· $3B
2023-08-17Post Ipo Debt· $4B
2023-06-22Debt Financing· $9.2B
Leadership Team
James Farley
Chief Executive Officer
Efrat Barit
COO
Recent News
2026-02-05
2026-02-05
Company data provided by crunchbase