State of Maryland · 21 hours ago
Director, Interpreter Program Office Administrator I
Maryland, United States
Full-time
Onsite
Lead/Staff, Director/Executive
$66K/yr - $94K/yr
4+ years expThe State of Maryland's Workers' Compensation Commission is dedicated to the fair administration of workers' compensation laws. The Director of the Interpreter Program Office will manage the interpreter program, ensuring effective communication for non-English speaking individuals and overseeing budgetary operations and staff management.
Government Administration
Responsibilities
Direct and oversee Interpreter Program Office staff, which includes the Interpreter Coordinator, and staff interpreters. Approve leave, administer performance evaluations, disciplinary counseling, and other related tasks
Oversee the daily operations of the Interpreter Services Program, ensuring effective communication between non-English speaking parties and the workers' compensation system
Attends meetings with agency personnel to discuss the Interpreter Program Office (IPO) changes affecting budgetary appropriations
Ensures that the interpreter requests are processed on a daily basis with sufficient staffing to perform these tasks
Analyzes and evaluates the IPO policies, procedures and management practices in accordance with COMAR 14.09.03.04 to develop recommendations for improvement
Coordinate interpreter assignments for hearings, depositions, and meetings, ensuring coverage and quality of language services
Collaborate with legal counsel, administrative staff, and stakeholders to address language barriers and ensure fair and impartial proceedings
Monitor interpreter performance, conduct evaluations, and provide feedback to improve service delivery and quality
Maintain records of language access services provided, interpreter qualifications, and feedback received from parties involved in proceedings
Responsible for conducting regularly scheduled staff meetings and training opportunities
Develop and implement language access policies and procedures in compliance with state regulations and industry standards
Attend meetings and conduct internal trainings with regards to changes implemented in Comphub
Attends meetings outside of the Commission relating to projects, training, and ways of improving the Commission’s operations and its stakeholders, etc
Responsible for reviewing MS22 forms on an annual basis and updating as needed and responsible for preparing PEP evaluations in a timely manner
Reviews management reports, on a daily basis, to determine attainment of work production goals and objectives; confers with management and makes recommendations for resolutions
Maintain inventory control for supplies and equipment, including receiving supplies and equipment, maintaining records for supplies/equipment received, preparing inventory reports of supplies on hand, ensuring procedures are followed when supplies are requested by and distributed to employees, distributing supplies/equipment to employees, estimating the amount of supplies/equipment that need to be ordered, and notifying the agency buyer when supplies/equipment need to be ordered
Ensure that the agency’s office space is properly maintained. When maintenance or service is required, contact the supplier/vendor to schedule maintenance, maintain a log of building maintenance tasks, and ensure that the maintenance/service is performed completely. Prepare a report on maintenance/service/repairs needed. This includes facilities/building related items, water coolers, photocopiers, office furniture, and other equipment
Conduct a complete physical inventory of all supply and material items at the close of the fiscal year (June 30 th ). The physical inventory information will be forwarded to the procurement officer who will be responsible for determining the dollar value of the inventory and reporting the information to the Department of General Services
Conduct a complete physical inventory of all fixed assets at the close of the fiscal year (June 30 th ). The physical inventory information will be forwarded to the property officer who will report the information to the Department of General Services. Throughout the year, ensure that surplus property is maintained in a secure area until the appropriate disposition can be arranged
Qualification
Required
Graduation from an accredited high school or possession of a high school equivalency certificate
Four years of administrative staff or professional work
Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience
Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience
Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience
Preferred
2 years of Supervisory Experience
Advanced experience in Microsoft Office including Excel
2 years of experience writing policies/procedures and development of a program
Company
State of Maryland
Maryland is on the path to becoming the best state in the nation.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Piercy
Senior Advisor for Program Innovation to the Chief Technology Officer State of Maryland, MDTHINK
Michele Thomas
Chief Technology Officer, State of Maryland
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