ShipBob · 1 day ago
Inventory Placement Program Success Manager
United States
Full-time
Remote
Mid, Senior Level
$101K/yr - $169K/yr
7+ years expShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. The Inventory Placement Program Success Manager will accelerate adoption, increase retention, and deliver long-term customer value within the existing merchant base by partnering closely with Merchant Success Managers to influence decisions and ensure program success.
E-CommerceLogisticsMobileSaaSShippingSupply Chain Management
Responsibilities
Own the commercial growth and onboarding of IPP within the base of existing ShipBob merchants, partnering closely with Merchant Success and Revenue account team members to influence and close IPP expansion opportunities
Develop frameworks, data tracking, and enablement resources to be scaled across the Merchant Success Team that define and support management of successful IPP implementation into core servicing motions – including goal tracking, early-warning mechanisms, and clear escalation paths
Lead consultative merchant engagements by translating complex operational data into clear, actionable recommendations tied to quantified cost savings, margin impact, service-level improvements, and ROI
Engage with detailed analytical models to evaluate inventory placement scenarios, forecast outcomes, quantify ROI, and support merchant decision-making
Partner with MSMs to prepare for and lead commercially complex, high-stakes merchant conversations, including business reviews, pricing discussions, renewals, escalations, and expansion motions
Analyze merchant performance, historical trends, and network data to identify IPP opportunities and proactively surface risks to adoption or retention
Collaborate with cross-functional stakeholders including Supply Chain and Product to serve as the voice of the merchant to remove blockers, refine program execution, and improve merchant outcomes
Track and forecast IPP pipeline, adoption, and performance metrics with precision, ensuring strong revenue hygiene, accurate forecasting, and leadership visibility
Develop repeatable frameworks, enablement, and best practices that scale IPP knowledge across the Merchant Success Organization – embedding IPP into overarching servicing strategy and positing the program as a critical level for efficiency and cost savings
Other duties/responsibilities as necessary
Qualification
Required
7+ years of experience in consultative program management or strategic client engagement within fulfillment, supply chain or logistics
Advanced Excel skills required, including complex formulas, scenario modeling, and analysis
Proven track record partnering with cross-functional teams to influence outcomes without direct authority
Deep consultative-style commercial acumen with the ability to diagnose customer needs and translate them into tailored program strategies that drive adoption and retention
Strong executive presence and comfort engaging with senior stakeholders
Excellent verbal and written communication skills with the ability to inspire confidence and make complex ideas simple to understand
Highly organized, detail-oriented, and comfortable operating in ambiguity while building structure where it doesn't yet exist
Preferred
Familiarity with inventory distribution, fulfillment, or replenishment planning is a plus (knowledge of IPP a bonus!)
Benefits
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Paid Holidays & Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package
Company
ShipBob
ShipBob is a global logistics company that offers an e-commerce fulfillment order platform for direct-to-consumer brands.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$330.5MKey Investors
Bain Capital VenturesSoftBank Vision FundMenlo Ventures
2021-06-29Series E· $200M
2020-09-28Series D· $68M
2018-09-06Series C· $40M
Leadership Team
Dhruv Saxena
Co-Founder
Jacob Radkiewicz
Chief Technology Officer
Recent News
Company data provided by crunchbase