Liberty University Online Programs · 13 hours ago
Apprentice - IT Helpdesk Campus Support
Lynchburg, VA
Full-time
Onsite
New GradLiberty University is seeking an IT Helpdesk Apprentice to provide technology support for university-owned and personally-owned equipment. The role involves troubleshooting, diagnosing, repairing, and maintaining computer hardware while ensuring optimal workstation performance for end-users.
EducationHigher EducationKnowledge ManagementUniversities
Responsibilities
Receive, prioritize, document, and ultimately resolve end user computer related help requests
Maintain repair metrics at required level
Audit workflow of repair computers and escalate as necessary
Enforce HelpDesk policies
Follow internal documentation and knowledge base articles
Hardware\software diagnosis and repairs
Coordinate with other IT departments to ensure that reported issues are being resolved
Utilize help request system to document work and customer interaction
Qualification
Required
Some previous experience installing and troubleshooting computer components (hardware and software)
Must be able to obtain the following certifications: Vendor Hardware Repair (Dell, HP, Lenovo, Apple), Microsoft Office Specialist (Excel, Word, PowerPoint, Outlook), Approved University Driver
Company
Liberty University Online Programs
Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.
Founded in 1971
201-500 employees
H1B Sponsorship
Liberty University Online Programs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Growth StageTotal Funding
$0.07MKey Investors
Virginia Innovation Partnership Corporation
2023-08-18Grant· $0.07M
Leadership Team
HAROLD K. "HARRY" MCGINNIS
DPA and Ph.D. PROGRAM DIRECTOR OF PUBLIC ADMINISTRATION
Recent News
2025-10-17
2025-10-14
Government Technology US
2025-09-03
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