NEOGOV · 9 hours ago
IT Application Support Analyst
San Marcos, TX
Full-time
Onsite
Senior Level
$64K/yr - $66K/yr
5+ years expNEOGOV is a company that focuses on providing technology solutions for government agencies. The IT Application Support Analyst is responsible for maintaining and enhancing the county’s Judicial/Law Enforcement/Jail databases and application environment, serving as a project lead and supporting various technology infrastructure tasks.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Supports and maintains the county’s judicial/law enforcement/jail databases environment, reports, and third-party developed database applications
Performs system tuning, performance monitoring, and database maintenance
Maintains documentation related to support applications and databases
Researches and compiles information from the county’s judicial/law enforcement/jail databases in response to open records requests
Executes adult and juvenile records sealing/expunction orders in the county’s judicial/law enforcement/jail databases
Serves as project lead on projects as assigned
Assists supervisor with client data acquisitions and conversions
Administers user accounts and passwords for Hays County and outside Law Enforcement and Judicial agencies associated with the county’s judicial/law enforcement/jail databases
Coordinates training and provides support for county employees and all outside agencies associated with the county’s judicial/law enforcement/jail databases
Confidentially removes all expunged cases from each of the county’s judicial/law enforcement/jail databases
Serves as a liaison between software vendors and county staff including but not limited to all outside law enforcement and judicial agencies
Prepares and submits required documents for work completed and in progress
Evaluates competitive products for design soundness, failure modes and functionality
Prepares and submits weekly DPS ACCR submissions from the county’s Judicial/Law Enforcement/Jail databases to corresponding courts
Administers updated DPS offense codes for judicial and law enforcement agencies in the county’s judicial/law enforcement/jail databases
Administers updated Justice of the Peace traffic offense codes and fines
Monitors and performs data merges in the county’s judicial/law enforcement/jail databases
Interacts with federal, state and local agencies regarding code files and electronic filing
Maintains, collects data and prints current Judicial Legislative traffic/license and weight violation forms
Assesses the effectiveness of the county’s software by responding to user comments
Maintains utmost confidentiality as to dissemination of information
Prepares statistical reports, documentation and graphs
Provides a variety of technical support in the use of all county software applications, including relational data bases, word processing, spreadsheets and Internet access
Assumes the responsibility of providing timely appropriate responses to technical comments or problems stating challenges and providing clarification in a courteous and professional manner
Meets with county personnel regarding computer user problems and requests identifying problems and learning specific input and output requirements and current operational procedures
Provides phone and remote support
Performs other duties as assigned
Qualification
Required
Bachelor's Degree in business administration, computer science, accounting, finance, or a closely related field
Five years' experience with client software product in an administrative role, computer science applications including hardware, software, and networking, or a closely related field
Must qualify and remain qualified for CJIS/DPS/FBI security certification
Annual certification of Judicial/Law Enforcement/Jail database administration
Annual TLETS 8 hour user and administrative usage certification
Preferred
Criminal Justice experience preferred
Benefits
Health care
Dental
Vision
Retirement
Deferred compensation plans
Flexible spending accounts
Life insurance
Long-term disability
Holidays
Vacation
Sick leave
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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