University of Delaware · 3 hours ago
Student Financial Services Advisor
Newark, DE
Full-time
Onsite
Entry Level
1+ years expThe University of Delaware is seeking a Student Financial Services Advisor to support student success through financial aid and billing advisement. The advisor will manage communications with students and families, guide them through financial processes, and ensure compliance with federal and institutional regulations.
Higher Education
Responsibilities
Advises students and families on billing and financial aid matters via phones, email, and in-person appointments, in addition to participating in presentations and question/answer sessions
Manages contacts through entire life cycle from original inquiry through to resolution
Interprets and executes financial policies and procedures that have potential impact on University enrollment and compliance with federal, state, local, and University policies related to financial aid and billing
Makes decisions relating to holds, fee waivers, and course cancellations that affect collection of accounts receivables
Assists in the collection and processing of documentation (e.g., federal verification, Satisfactory Academic Progress, budget increases, financial aid appeals)
Analyzes and communicates to targeted groups of students for outreach and proactive counseling to increase student success
Ensures financial clearance (to prevent holds or to release financial holds that prevent students from participating in key functions such as registration and release of certified records) is working effectively
Maintains confidentiality and safeguards the privacy of student, parent, and University information related to financial data, academic data, and University funds in compliance with federal and state laws
Recommends changes to methods to improve practices, processes, and services within the unit
Joins in financial aid committee discussions and renders opinions on unique professional judgment circumstances
Refers students and families to appropriate SFS, institutional, and other resources
Attends professional conferences, meetings, and trainings for financial aid and billing as required
Participates in recruitment and advisement events by presenting billing and financial aid information and meeting with students and families
Supervises and provides quality control for hourly and student hourly workers as assigned
Performs miscellaneous job-related duties as assigned
Qualification
Required
Bachelor's degree and one year of related work experience, preferably in a services unit in student financial services, financial aid, or student accounts area within a university setting
Ability to make decisions based on objective data and applying complex regulations and policies
Effective oral and written communication skills, including demonstrated customer relations and listening skills
Ability to exercise tact and discretion
Ability to interpret, adapt, and apply guidelines and procedures in compliance with federal, state, and institutional regulations
Ability to make administrative/procedural decisions and locate multiple pieces of essential information to analyze and solve problems
Proficient computing skills with experience preferably with PeopleSoft student systems; experience with word processing, spreadsheet, database, and presentation software
Proficient with email and web navigation
Preferred
Knowledge of student financial aid, housing, dining, federal work-study, and federal and private educational loan programs and policies in a university setting
Company
University of Delaware
The University of Delaware - a state assisted, privately chartered institution - is a Land Grant, Sea Grant, Space Grant and Carnegie Research University (very high research activity).
1001-5000 employees
H1B Sponsorship
University of Delaware has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (64)
2023 (57)
2022 (32)
2021 (32)
2020 (37)
Funding
Current Stage
Late StageLeadership Team
Amanda Bullough (Workman) (she/her)
Co-Founder & Research Director, Women’s Leadership Initiative
Christopher Martens
Co-Founder & Director, Delaware Center for Cognitive Aging Research
Recent News
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