Hart Medical Equipment · 10 hours ago
Ecommerce Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
0+ years expHart Medical Equipment is a company that provides medical equipment and services, and they are seeking an Ecommerce Customer Service Representative. This role involves providing exceptional service as the first point of contact for customers, taking orders, answering questions, handling complaints, and troubleshooting problems.
Health CareMedicalTherapeutics
Responsibilities
Assists all internal and external customers in a professional manner
Maintain a positive, empathetic and professional attitude toward customers at all times
Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services
Coordinates home equipment service request with Dispatch for prompt delivery
Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
Provide customers with product and service information
Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment
Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services
Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
Understanding and striving to meet or exceed department metrics while providing excellent customer service
Making sales or recommendations for products or services that may complement client needs, as applicable
Other duties as assigned by management
Qualification
Required
High school diploma or general education degree (GED)
Excellent interpersonal, written and oral communication skills
Customer service orientation
Attention to detail
Good data entry skills
Proficiency with computers, with strong typing skills
Ability to work in a fast paced environment
Preferred
6 months of relevant customer service experience preferred
Benefits
Competitive salary and benefits package
Company
Hart Medical Equipment
Hart Medical Equipment is a supplier and distributor of home medical supplies and equipment.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-09-03Acquired
Leadership Team
Deb Holman
Chief Compliance Officer
Recent News
Company data provided by crunchbase