Sysmex America, Inc. · 9 hours ago
Technician, Desktop - Associate
Lincolnshire, IL, US
Full-time
Onsite
New Grad, Entry Level
$16.49/hr - $27.50/hrSysmex America, Inc. is a company renowned for its innovative diagnostic equipment and information-management systems. They are seeking a Desktop Associate Technician responsible for providing first-level support to employees on hardware and software issues, ensuring corporate equipment and communication systems are functioning properly.
Health Diagnostics
Responsibilities
Provide first level phone, email and onsite support to local and remote company employees on hardware and software issues. The ability to communicate with and assist individuals with varying levels of computer expertise
Provide application support solutions on industry standard applications (MS Office, Antivirus, etc) and company specific software, such as Metrix and Pivotal
The ability to install and document new application software, “hot fixes” and patches. Ability to setup standard desktop images
Ability to comprehend, configure and correct company client desktop environment (Windows XP & 7, MS Office, HP). The ability to diagnose, configure, and correct Windows XP & 7 OS issues
Understand the relationships in a Windows Client/Server, LAN/WAN based environment
Coordinate and provide instructional support for third party solutions or contractors at remote locations
Provide technical support to on-site labs, i.e. wiring Assay lab, ordering, installing, and configuring lab computers. Troubleshooting lab connectivity problems
Ensure network availability and security at SCA, SIA, and SLA
Manage ISO Shipping / Receiving Process
Other duties and special projects as may be assigned
Qualification
Required
Provide first level phone, email and onsite support to local and remote company employees on hardware and software issues
Ability to communicate with and assist individuals with varying levels of computer expertise
Provide application support solutions on industry standard applications (MS Office, Antivirus, etc) and company specific software, such as Metrix and Pivotal
Ability to install and document new application software, 'hot fixes' and patches
Ability to setup standard desktop images
Ability to comprehend, configure and correct company client desktop environment (Windows XP & 7, MS Office, HP)
Ability to diagnose, configure, and correct Windows XP & 7 OS issues
Understand the relationships in a Windows Client/Server, LAN/WAN based environment
Coordinate and provide instructional support for third party solutions or contractors at remote locations
Provide technical support to on-site labs, i.e. wiring Assay lab, ordering, installing, and configuring lab computers
Troubleshooting lab connectivity problems
Ensure network availability and security at SCA, SIA, and SLA
Manage ISO Shipping / Receiving Process
Other duties and special projects as may be assigned
Regular exposure to extreme risk that requires special training with specified precautions or instructions for emergency actions
Heavy physical activity
Routine handling of objects more than 50 pounds
May require periods of substantial discomforts due to excessive noise, dust, and/or other conditions
Preferred
Associate's degree preferred (or work related experience)
A+ Certification
Windows XP & 7 OS experience
SQL Server experience
Knowledge of desktop imaging
Experience in phone and desktop support
Benefits
Health care plan(medical, vision, and dental insurance)
Annual incentive bonus
Paid time off
Parental leave
Bereavement leave
401(K) for all eligible employees
Company
Sysmex America, Inc.
Sysmex America, Inc.
Founded in 1968
1001-5000 employees
H1B Sponsorship
Sysmex America, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (3)
2023 (5)
2022 (7)
2021 (5)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-07-25IPO
Leadership Team
Andy Hay
Chief Executive Officer
Chris Cappella, CPA
Chief Financial Officer
Recent News
Company data provided by crunchbase