Aston Carter · 8 hours ago
Bilingual Customer Service Representative
United States
Contract
Remote
Entry Level
$22/hr - $22/hr
1+ years expAston Carter is a company that provides corporate talent solutions and is seeking a Bilingual Customer Service Representative. The role involves supporting investigative sites with communication and resolving accession holds while maintaining adherence to management procedures and ensuring patient safety.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Notifying investigator sites sponsors and affiliates of laboratory results sponsor determined flags and test cancellations as defined in the Statement of Work SOW
Monitoring tracking and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays
Updating the database with appropriate information and informing personnel of additional testing needs
Supporting sites and sponsor with project related questions via phone and email
Effective and timely adherence to management communications meetings and Standard Operating Procedures SOP
Assisting and supporting in the implementation of global processes and procedures
Tracking and reporting metrics as determined by management in the agreed timelines
Documenting all service failures resolving and escalating to management when appropriate resolution is incomplete
Acting as a liaison for both internal and external clients
Communicating investigator site needs when new policies or procedures are discussed
Instilling a culture where patient safety is top priority
Promptly address patient safety issues and escalates as needed for resolution
Ensuring the investigators needs are explored prior to implementation of new processes and procedures
Qualification
Required
Fluency in English and Spanish
Ability to work 10am - 7pm EST shift
Strong job tenure (need 1 year in each role, prefer no more than 3 jobs in 5 years)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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