The Salvation Army · 21 hours ago
Territorial Director of IT Program, Project and Portfolio Management
West Nyack, NY
Full-time
Hybrid
Director/Executive
10+ years expThe Salvation Army is the largest non-governmental provider of social services in America, and they are seeking a Territorial Director of IT Program, Project and Portfolio Management. This supervisory role is responsible for ensuring consistent service delivery, leading the IT PMO/PPP, and driving business strategy through effective project management and customer engagement.
CharityNon ProfitRehabilitation
Responsibilities
Ensure that development projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues
Create customer and prospect KPIs, metrics, and budgeting related to customer activity
Conveys customer feedback to IT leadership
Socialize and adapt business needs and requirements throughout the organization relative to their area
Conduct research to remain up-to-date and knowledgeable regarding industry/market trends in anticipation of competition
Analyze and improve customer experiences and processes by mapping out customer roadmaps
Lead customer-related strategy to achieve business goals
Collaborate with the appropriate departments in IT to develop and maintain a custom plan that supports customer needs
Develop and communicate business/customer alignment plans to the CIO/CISO, staff, partners, customers, and stakeholders
Connect with customers and prospects to help garner feedback, inform organizational changes, and maintain a strong business connection
Act as primary liaison for any escalated customer issues
Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders
Effectively communicate project expectations to team members and stakeholders in a timely and transparent fashion
Lead the pre-testing phase of development by evaluating proposals to identify potential problem areas and make appropriate recommendations
Plan and schedule project timelines and milestones using appropriate tools
Track project milestones and deliverables
Determine the frequency and content of status reports from the project team, analyze results, and troubleshooting problem areas
Define project success criteria and disseminate them to involved parties throughout project life cycle
Conduct project post-mortem and create a recommendations report in order to identify successful and unsuccessful project elements
Develop best practices and tools for project execution and management
Estimate the resources and participants needed to achieve project goals
Draft and submit budget proposals, and recommend subsequent budget changes wherever necessary
Where required, negotiate with other department managers to acquire the required personnel from within the company
Determine and assess the need for additional staff and/or consultants and make the appropriate recruitment, if necessary, during the project cycle
Manage and provide directions for the application development team to support business operations
Assume responsibility for the program’s people and vendors
Manage program and project teams for optimal return on investment; coordinate and delegate cross-project initiatives
Resolve projects’ higher scope issues
Prepare reports for program directors
Monitor the outputs and outcomes of a program's component activities and ensure that the program adapts appropriately to them
Coordinate the management of complex issues that may arise as programs seek to deliver benefits
Provide operational leadership to the project management team
Identify and resolve issues and conflicts within the project team
Identify and manage project dependencies and critical paths
Develop and deliver progress reports, proposals, requirements documentation, and presentations
Cultivate, disseminate, and enforce functional policies, procedures, and quality assurance best practices
Where necessary, prepare, establish, and monitor budgets
(Other duties and assignments may be assigned at the sole discretion of TSAE)
Qualification
Required
Bachelor's degree
10 years or more of direct experience in project, program, portfolio, change, and service change management
PMP Certification is required
PgMP Certification or 10+ years of managing complex programs and portfolios is required
Proven experience in an advanced management role (preference given to those with program management experience)
Excellent ability to align with the organization's mission, ministry, goals and objectives
Thorough understanding of project/program management techniques and methods
Proven experience in overseeing the direction, development, and implementation of solutions
Strong familiarity with Waterfall, Agile and hybrid project management
Strong cybersecurity understanding and can introduce technology risk management aspects into project analysis
Experience in Customer engagement and management
Experience in building and developing Programs and Portfolios of projects with varying degrees of difficulty
Can conform to shifting priorities, demands, and timelines through analytical and problem solving capabilities
Reacts to project adjustments and alterations promptly and efficiently
Flexible during times of change
Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines
Persuasive, encouraging, and motivating
Ability to elicit cooperation from various sources, including upper management, clients, and other departments
Ability to defuse tension among the project team, should it arise
Ability to bring projects to successful completion through political sensitivity
Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc
Strong interpersonal skills
Adept at conducting research into project-related issues and products
Must be able to learn, understand, and apply new technologies
Customer service skills are an asset
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
Preferred
SAFe certification is a plus
Experience with various project management methodologies
Scrum management familiarity is a plus
Familiarity with ITIL is preferred
Experience with aligning projects to Cybersecurity initiatives is a plus
Benefits
Generous Medical, Dental, Vision Benefits
TSA paid Life Insurance for Employees
Additional life insurance options for employees
On-site cafeteria
Paid Time Off - Vacation, Sick, Personal days
403(b) retirement savings plan
Non-contributory Pension Plan
Professional Development
Free, on-site Fitness Center
Federal holidays
Opportunities to give back and support our communities
Company
The Salvation Army
The Salvation Army is a charity organization that focuses on rehabilitation, job training, veterans, and grassroots services.
10001+ employees
H1B Sponsorship
The Salvation Army has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$0.06MKey Investors
Community Foundation of the Mahoning ValleyTimken Foundation of Canton
2025-07-08Grant· $0.01M
2023-06-30Grant· $0.05M
Leadership Team
Michelle Dressler, MBA
Territorial Finance Secretary (CFO)
Clarence White
Chief Information Officer
Recent News
2026-01-07
Canada NewsWire
2025-11-18
Company data provided by crunchbase