First Florida Credit Union · 11 hours ago
Call Center eService Representative II
Jacksonville, FL
Full-time
Onsite
Entry Level
1+ years expFirst Florida Credit Union is one of the fastest growing credit unions in the country, recognized for its outstanding workplace culture. The Call Center eService Representative II role involves monitoring electronic messaging systems, assisting members with inquiries, and ensuring accurate processing of membership applications.
BankingCredit BureauFinanceFinancial Services
Responsibilities
Monitor and process electronic messaging systems, mobile messages, bill pay, and new membership applications (through mail and e-service) as needed
Ensure membership applications are complete, approve verification of eligibility and membership applications and refer incongruities to supervisor
Add or remove joint account holders and process deceased member accounts
Assure that appropriate records/documents are maintained and required reports/documents are accurately prepared and merged into imaging system in a timely manner
Assist members and potential members with phone requests; answer questions about products and services; resolve problems that are within their authority to resolve; and refer problems that are beyond their authority to their supervisor, along with their recommendations
Identify cross-sell opportunities and offer products and services to members as appropriate
Assist and support other departments as needed
Qualification
Required
One year to three years of similar or related experience
Excellent communication skills as well as the ability to analyze member/customer needs
Must possess a friendly and professional demeanor
A high school education or GED
Company
First Florida Credit Union
First Florida Credit Union provides financial services such as saving accounts, loans, business services, investment and online banking.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase