Suki · 7 hours ago
Customer Success Analyst II (SFBAY ONLY)
Redwood City, CA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $120K/yr
4+ years expSuki is a leading technology company that provides AI voice solutions for healthcare. They are seeking a Customer Success Analyst II to analyze usage patterns and trends, create impactful reports, and support the Customer Success Managers with actionable insights to drive retention and expansion.
Artificial Intelligence (AI)Health CareMachine LearningNatural Language ProcessingSoftware
Responsibilities
Analyze usage patterns, adoption trends, and user behavior to identify "At-Risk" accounts before they churn
Design and build high-impact Quarterly Business Review (QBR) decks that clearly demonstrate value (ROI) to Executives
Translate complex data into simple, actionable insights for non-technical stakeholders
Act as the "Data Detective" for our complex strategic accounts, investigating anomalies in usage or drop-offs in engagement
Partner with Customer Success Managers to define success metrics for new pilots and track progress against them
Develop and maintain the "ROI Calculator" methodology, ensuring our value assumptions remain defensible and grounded in data
Build and maintain intuitive dashboards in Tableau that allow CSMs to self-serve answers to common client questions
Collaborate with the Data Engineering team to define requirements for new data tables or metrics needed for business analysis
Qualification
Required
4+ years as a Business Analyst, Data Analyst, or Strategy Consultant, preferably in B2B SaaS or Healthcare
Exceptional ability to visualize data. You know the difference between a 'chart' and an 'insight.' Expert proficiency in Google Slides is required
Strong proficiency in SQL (you can query the data yourself) and Tableau (you can build the dashboard)
You are curious. When you see a number drop, you don't just report it—you dig in to find out why
Comfortable presenting findings to internal leadership and occasionally joining external client calls to explain methodologies
Preferred
Experience working with healthcare data (EHRs, Claims) or usage-based SaaS metrics
Company
Suki
Suki provides AI-powered voice solutions that streamline healthcare documentation processes.
201-500 employees
H1B Sponsorship
Suki has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (7)
2023 (5)
2022 (6)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$165MKey Investors
Zoom VenturesHedosophiaMarch Capital
2025-01-30Series Unknown
2024-10-10Series D· $70M
2021-12-07Series C· $55M
Leadership Team
Punit Soni
Chief Executive Officer
Anmol Rastogi
Senior Director, Product Management
Recent News
2026-01-23
Business Wire
2026-01-09
2025-11-01
Company data provided by crunchbase