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Akkodis Group Nordics · 14 hours ago

MS Customer Engineer

positionVance, AL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$30/hr - $35/hr
date2+ years exp
Akkodis is seeking an MS Customer Engineer for a Contract with a client in Vance, AL. The role involves providing on-site technical support services, performing daily desktop support tasks, and ensuring high-quality customer service while managing documentation and issue escalations.
Embedded SystemsSoftware

Responsibilities

Deliver on‑site technical support services aligned with business goals, ensuring all work meets internal and customer procedures
Perform daily desktop support tasks, including troubleshooting hardware, software, and user issues in a structured and organized manner
Document all technical work accurately, manage ticket escalations, and ensure timely resolution to meet customer expectations
Provide high‑quality customer service to internal and external stakeholders, maintaining professionalism and strong communication
Adapt quickly to changing environments while following established processes, safety practices, and compliance requirements
Support various technical environments, including help desk functions, AV/conference room systems, printers, and mobility devices as needed

Qualification

IT desktop supportTroubleshooting toolsInformation systemsTechnical customer serviceCommunication

Required

High school diploma or associate degree in Information Technology, Computer Science, or a related field (bachelor's preferred)
2–4 years of experience in IT desktop support or technical customer service roles
Strong ability to follow established IT procedures while delivering organized, high‑quality technical support
Proficiency with information systems, troubleshooting tools, and common IT technologies used in desktop support environments

Benefits

Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay

Company

Akkodis Group Nordics

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Akkodis Group Nordics, operates as a specialized tech cluster, combining expertise in Digital Engineering and Edge Technology.
dateFounded in 1994
location
Høvik, Akershus, NOR
people-size1001-5000 employees
web-link
http://www.datarespons.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Reiten & Co
2020-03-16Acquired
2009-05-01Private Equity
Company data provided by crunchbase