Parker Hannifin · 14 hours ago
Customer Quality Engineer
Kalamazoo, MI
Full-time
Onsite
Entry, Mid Level
2+ years expParker Hannifin is a leader in aerospace technologies and solutions for sustainable flight. The Customer Quality Engineer will develop and maintain quality standards, coordinate technical evaluations, and lead problem-solving initiatives to ensure quality objectives are met for customer products and processes.
HardwareIndustrial ManufacturingManufacturing
No H1B
U.S. Citizen Only
Responsibilities
Serve as primary day-to-day technical contact for assigned customers on quality issues, customer requests, and quality system inquiries. Respond to customer complaints and NCRs/CARs; lead or co-lead containment actions to stop escapes and protect the customer. Track open customer issues and CAPAs; ensure on-time closure and evidence of effectiveness; escalate per process when required
Lead and support structured problem-solving (8D, 5 Whys, DMAIC) to identify root cause, implement corrective actions, and verify effectiveness. Prepare, manage, and deliver timely customer-facing reports and documentation (8D responses, corrective action plans, dispositions, concession requests)
Support and execute First Article Inspections (AS9102) and coordinate FAI submissions and disposition of any FAI nonconformances
Work cross-functionally with Manufacturing, Engineering, Procurement and Supplier Quality to implement corrective actions, process changes, and containment plans
Participate in customer and supplier investigations, including on-site visits when required; prepare objective evidence for audits and customer reviews
Support New Product Introductions and design changes from a customer-quality perspective (provide input to control plans, inspection criteria, and risk assessments)
Assesses quality performance (or cost-of-quality) using statistical and analytical methods. Devises and implements methods and procedures for inspecting, testing, and evaluating the precision, reliability, and accuracy of products, processes, and production equipment
Review product drawings, specifications, and customer requirements to ensure conformity and identify potential nonconformances
Assures the timely processing of nonconforming materials and assists in the disposition process by participating in failure analysis and corrective action investigations as a member of the Material Review Board
Qualification
Required
Bachelors degree (BS) in Engineering or a related discipline
Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of related experience
Thorough knowledge of state-of-the-art inspection and quality inspection and quality engineering/assurance techniques, procedures, instruments, equipment, theories, principles and concepts and general business operations
Ability to effectively assess and implement continuous improvement techniques to quality and manufacturing functions
Ability to use standard business applications software and/or specialized data analysis tools
Ability to establish goals and objectives to complete projects
Ability to effectively communicate and present information to team members, team leaders and top management
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to effectively demonstrate team member competencies and participate in goal-setting, performance feedback and self-development activities
Preferred
American Society for Quality certification desired
Six Sigma and Lean tools experience is desired
Benefits
Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
401(k) Plan with company matching contributions at 100% of the first 5% of pay
Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay
Career development and tuition reimbursement
Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
Paid Time Off and up to 15 Company-Paid Holidays.
Employee discounts on various services (car purchases, computer purchases, life adventures, etc.).
Employee Referral program - Refer a family member or friend and receive a generous award for referrals that are hired (up to $4,000).
Dress for Your Day policy, offering flexible work attire options.
Company
Parker Hannifin
Parker Hannifin manufactures motion and control technologies, delivering precision-engineered solutions across various markets.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.13MKey Investors
Advanced Propulsion Centre UK
2016-01-18Grant· $4.13M
1978-01-13IPO
Leadership Team
Todd M. Leombruno
Executive Vice President and Chief Financial Officer
J
John Dedinsky
Corp. VP Global Supply Chain & Procurement
Recent News
2026-01-03
Company data provided by crunchbase