Docker, Inc · 5 hours ago
Senior Support & Enablement Operations Analyst
United States
Full-time
Remote
Mid, Senior Level
$121K/yr - $151K/yr
4+ years expDocker, Inc is a leading company in app development, known for its innovative tools that enhance developer experiences. They are seeking a Senior Support and Enablement Operations Analyst to optimize support operations and collaborate with various teams to improve customer experiences.
Developer PlatformDeveloper ToolsInformation TechnologySoftware
No H1B
Responsibilities
Build and maintain functionality and processes leveraging Salesforce for scalable case management and escalation process
Create and update documentation related to the the teams workflows and automations
Generate and analyze reports for support, provisioning, and enablement functions to ensure meeting key KPIs (i.e.SLAs) and opportunities for operational improvements
Collaborate with Product, Engineering, and Customer Success teams to relay feedback and trends on cross functional support issues and customer experience
Qualification
Required
4+ years in support operations or similar
Experience with admin tasks in Salesforce (ideally related to Service Cloud)
Sigma, Tableau, or a similar reporting and visualization tool
Proficiency with Excel/Google sheets
Good written communication skills
Ability to work remotely across time zones
Experience building and optimizing intelligent automations using AI tools, integration platforms, and workflow technologies
Working knowledge of SQL and data modeling concepts including table relationships, joins, and query optimization
Benefits
Freedom & flexibility; fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup; we want you comfortable while you work
16 weeks of paid Parental leave
Technology stipend equivalent to $100 net/month
PTO plan that encourages you to take time to do the things you enjoy
Training stipend for conferences, courses and classes
Equity; we are a growing start-up and want all employees to have a share in the success of the company
Docker Swag
Medical benefits, retirement and holidays vary by country
Remote-first culture, with offices in Seattle and Paris
Company
Docker, Inc
At Docker, we simplify the lives of developers who are making world-changing apps.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$435.86MKey Investors
Bain Capital VenturesTribe CapitalBenchmark,Insight Partners
2022-03-31Series C· $105M
2021-03-16Series B· $23M
2019-11-13Series A· $35M
Leadership Team
Jean-Laurent de Morlhon
Vice President of Software Engineering
K
Kamel Founadi
Founder
Recent News
2026-01-20
2026-01-06
Company data provided by crunchbase