Horizontal Talent · 16 hours ago
Tech Support Analyst-entry level
Fort Worth, TX
Contract
Onsite
Entry Level
1+ years expHorizontal Talent is seeking a motivated and detail-oriented individual for the role of Tech Support Analyst at an entry-level position. This opportunity is perfect for those looking to kickstart their career in technical support while providing exceptional service to clients.
Business DevelopmentConsultingStaffing Agency
Hiring Manager
Sam Slagle
Responsibilities
Provide level 1 technical support to independent sales agents and employees through various communication channels
Assist with password resets, browser troubleshooting, and website support
Set up hardware as needed and serve as a backup print operator during production print tasks
Document problems and resolutions in the ticketing software to ensure efficient tracking and resolution
Collaborate with team members to enhance service delivery and share knowledge
Qualification
Required
1 year of experience in a telephone-based technical support role
Proficiency in Microsoft Office 365 and excellent phone communication skills
Strong problem-solving abilities and attention to detail
Ability to work effectively in a team-oriented environment
Preferred
Experience with ticketing software for documenting support interactions
Familiarity with hardware setup and troubleshooting
Strong interpersonal skills and a customer-focused mindset
Company
Horizontal Talent
Horizontal Talent provides staffing services for IT, digital marketing, and strategic markets.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeremy Langevin
Co-Founder and CEO
Company data provided by crunchbase