City of Boise · 17 hours ago
IT Field Tech
Boise, ID
Full-time
Onsite
Entry Level
2+ years expThe City of Boise is hiring an IT Field Tech to provide onsite IT field support for public safety operations. This role involves installing, maintaining, and troubleshooting computer hardware, in-car systems, and network connectivity while ensuring continuous technology availability.
Government Administration
No H1B
U.S. Citizen Only
Responsibilities
Deploys and supports Mobile Data Computers (MDCs), in-car peripherals, and workstation equipment
Installs and troubleshoots Cradlepoint routers, LTE/VPN connectivity, and vehicle network systems
Manages devices and security policies using Microsoft Intune and Microsoft 365 tools
Supports Microsoft Dynamics–based applications and coordinates vendor or internal escalations
Maintains CJIS compliance, asset documentation, and clear communication with sworn and civilian staff
Provides daily system administration and support for department-level computer systems
Identifies and interprets malfunctions and initiates corrective action to restore operation
Reviews processes and procedures followed by the end-user to determine steps taken before malfunction and explain correct procedures
Monitors computer systems and supporting hardware equipment and performs routine checks to verify system stability
Maintains and records information in databases to reflect current status and changes
Assists the help desk
Activates network ports for computers and VoIP phones
Installs and configures new computers and applications based on computer or software life cycle
Coordinates deployment of personal computers (PC), laptops and peripherals as the replacement cycle process dictates
Assists in establishing new computer workstations
Ensures all new and re-distributed equipment is suitable for use and functioning appropriately
Develops and writes procedures for installation and use of hardware and software
Writes user instruction manuals and is a technical consultant once new systems are implemented
Maintains service logs
Updates documentation to record new equipment installation, new sites and changes to computer configuration
Documents technical processes and troubleshooting guidelines in the knowledge management database
Analyzes department needs by studying and evaluating department workflows and recommends future hardware and software additions or enhancements supporting department objectives
Performs other duties as assigned
Qualification
Required
High School diploma or equivalent and two years of experience providing basic PC hardware/software support, which includes installing and configuring personal computers (PCs) and/or peripherals, installing software and performing routine file backup operations in a medium to large-scale computer or client/server system, or an equivalent combination of education and/or experience
Knowledge of the principles and practices of PC or network server operation or both
Knowledge of normal preventative maintenance practices for PCs or network servers or both
Knowledge of PC or network server software
Knowledge of computer usage including related software
Knowledge of installation, maintenance and operation of computer hardware and software, peripherals, operating systems and applications software
Ability to define and diagnose user issues and inquiries
Ability to install, operate and troubleshoot standard PC, operating systems and devices
Ability to quickly define, diagnose and resolve user problems with computer hardware and software-related problems
Ability to train end users and communicate technical information to non-technical staff
Ability to maintain current knowledge of new technology
Ability to communicate effectively in the English language at a level necessary for efficient job performance
Ability to perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation
Individuals must be capable of operating vehicles safely and have an acceptable driving record
Preferred
Five years of progressively responsible experience providing intermediate to advanced PC hardware/software support in a large-scale client/server systems
CompTIA A+ certificate for hardware and operating systems
Experience with Microsoft Dynamics or other ITSM Software
Valid state-issued driver's license
Benefits
ZERO premium medical coverage option for you and your family
PERSI retirement benefits plus 401(k)/457b with employer match
10 hours vacation per month (increases with tenure) + 12 paid holidays + 8 hours sick leave per month
10 weeks Parental Leave
Up to $500 annual WellBeing incentive
Tuition reimbursement and free local bus pass
Basic Life and Long Term Disability insurance at no cost
Company
City of Boise
At the City of Boise, we are dedicated to creating a city for everyone.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alexandra Winkler
Chief Information Officer
Ashton Hadley, SHRM-CP
Human Resources Business Partner
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