Siemens Healthineers · 11 hours ago
Senior Customer Success Manager - Remote
United States
Full-time
Remote
Senior Level
$102K/yr - $141K/yrSiemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. The Senior Customer Success Manager will act as the primary expert for ARIA and Eclipse, ensuring customers achieve measurable value from software solutions while mentoring other team members and collaborating cross-functionally.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Serve as the primary Customer Success Manager for a defined set of customers, developing strong, trusted relationships and acting as the main point of contact for ongoing success
Demonstrate the ability to articulate best practices in workflow design and product usage, and effectively share that knowledge with both customers and Customer Success team members
Ensure customers are realizing value from all DO software product lines through effective adoption and optimized use within clinical and administrative workflows
Understand customer goals, workflows, and operational challenges, and align software usage to support measurable outcomes
Proactively identify adoption gaps, usage risks, and opportunities for workflow optimization, and work with customers to address them
Partner with internal teams—including project management, onboarding, professional services, product management, and support—to resolve issues, escalate risks, and improve the overall customer experience
Translate customer feedback and real‑world workflow insights into actionable input for product and internal stakeholders
Serve as the Customer Success team’s primary expert for ARIA and Eclipse, maintaining a deep understanding of product functionality, workflows, and roadmap direction
Provide advanced guidance to customers on best practices for using ARIA and Eclipse across clinical and administrative use cases
Act as a mentor and resource for other Customer Success Managers, helping them develop and maintain proficiency in ARIA and Eclipse
Support onboarding and ongoing training of Customer Success team members related to ARIA and Eclipse workflows, use cases, and value positioning
Develop and contribute to enablement materials, best practices, and reusable guidance to support consistent, high‑quality customer engagements
Serve as a point of escalation for complex ARIA and Eclipse‑related customer scenarios within the Customer Success team
Work closely with internal partners to ensure alignment between customer needs, product capabilities, and service delivery
Share insights from customer engagements to help improve product adoption strategies, enablement approaches, and overall Customer Success practices
Support continuous improvement efforts across Customer Success by contributing expertise and lessons learned
Demonstrates a strong commitment to being a collaborative, respectful, and dependable team member – mirroring the integration within our growing portfolio
Works effectively with colleagues across the Customer Success team and broader organization, even when perspectives or approaches differ
Engages in healthy, professional disagreement with the goal of reaching the best outcome for customers and the team, not “winning” an argument
Makes a consistent effort to build positive working relationships, communicate openly, and support team alignment
Qualification
Required
Experience in a Customer Success, clinical applications, or related customer‑facing role supporting enterprise or SaaS solutions
Strong working knowledge of ARIA and Eclipse, including how they are used within clinical and administrative workflows
Demonstrated ability to drive software adoption, workflow optimization, and customer value realization
Strong communication and interpersonal skills, with the ability to explain complex concepts clearly to both customers and internal audiences
Proven ability to collaborate cross‑functionally and build
Preferred
Experience supporting healthcare or clinical environments
Experience mentoring or enabling peers in a team environment
Ability to analyze usage patterns and customer feedback to identify risks and opportunities
Comfort working with product roadmaps and providing structured feedback to product teams
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance
Paid parking/public transportation
Paid time off
Paid sick and safe time
Company
Siemens Healthineers
Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens.
Founded in 1847
10001+ employees
H1B Sponsorship
Siemens Healthineers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (104)
2024 (70)
2023 (64)
2022 (89)
2021 (50)
2020 (86)
Funding
Current Stage
Public CompanyTotal Funding
$2.76BKey Investors
Ontario Together Fund
2021-05-25Grant· $2.5M
2021-03-25Post Ipo Equity· $2.76B
2018-03-16IPO
Leadership Team
Enno Nehrbass
SVP / Head of Strategy & Collaboration Mgmt Diagnostic Imaging
Anton Ebert
Technology Focus Topic Lead - Digital Twinning
Recent News
2026-02-05
Daily Star Egypt
2026-02-04
Company data provided by crunchbase