Caritas of Austin · 13 hours ago
Program Manager - Impact Program
Austin, TX
Full-time
Onsite
Mid, Senior Level
$56K/yr - $74K/yr
3+ years expCaritas of Austin is a community-focused organization dedicated to providing support services. The Program Manager is responsible for overseeing the operations of the IMPACT Program, which aids individuals facing mental illness and homelessness by providing therapeutic and rehabilitative services.
CharityHome ServicesNon Profit
Responsibilities
Responsible for the day-to-day operations and supervision of a multidisciplinary team
Work with the Deputy Director in program development, monitoring, goal setting, and growth
Ensure program compliance with funder requirements, including the program meeting funder required outputs/outcomes
Internal monitoring of client files through file and case reviews
Prepare, analyze, and submit all program reports
Management of program budgets to ensure compliance with budget limits and agency/funder fiscal policies and procedures
Provide strong leadership within the program, Caritas and at the community level
Oversee contract monitoring visits
Ensure that relevant client services data is entered accurately and timely into HMIS per internal policies and ECHO standards
Share responsibility in on-call activities with other team members
In collaboration with the Deputy Director, make decisions regarding hiring, performance evaluations, promotion, and disciplinary action
Adhere to internal HR policies and procedures
Supervise a team of case managers and peer support specialists
Identify professional development needs of supervisees and facilitate professional growth of program staff
Develop, implement, and routinely update training protocol for team members
Review work schedules and delegate assignments appropriately
Maintain effective and appropriate communication with all supervisees and staff
Maintains regular supervision schedules with direct reports
Offsite and multi-site supervision will be required
Engage in agency and community planning and training functions
Comply with administrative procedures, reporting, and record keeping policies
Participate in organizational leadership opportunities, including the Caritas Leadership Team, through the established application and selection process
Embrace Caritas values and lead by example
Collaborate with other staff to ensure inter- and intra-departmental cooperation
Participate in community-wide coordination and training with regard to program
Serve on internal and external committees/task groups pertinent to program and client population
Represent program and agency at community meetings
Respond to client grievances when necessary
Manage on-call responsibilities with team members
Perform other duties as assigned by Deputy Director
Design an approved plan for professional development
Treat clients, staff, and the general public with courtesy, respect, and professionalism
Qualification
Required
Bachelor's Degree from an accredited college/university with a major in one or more of the following areas: Social Work, Psychology, Sociology, Counseling, Public Administration, or other Human Services related fields
Master's Degree from an accredited college/university with a major in one or more of the following areas: Social Work, Psychology, Sociology, Counseling, Public Administration, or other Human Services related fields
Minimum three years' management and/or supervisory experience
Experience working with people experiencing chronic homelessness, mental health disorders, and/or substance abuse
Experience working with various software programs: word processing, spread sheet and databases (HMIS preferred)
Skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illness and respect for client rights and personal preferences are essential
Ability to work effectively with and supervise members of an interdisciplinary team
Strong supervisory, management and leadership skills
Ability to understand, analyze and utilize data as a management tool
Budget management skills
Quality control and process improvement skills
Understanding and knowledge of professional case management
Ability to collaborate with a variety of stakeholders
Strong communicator –both written and verbally
Preferred
Licensed Mental Health Professional (LCSW, LMSW, LPC, LMFT, LCDC)
Minimum three years' experience in case management
Experience providing clinical supervision
Experience managing supportive housing and/or homeless services programs
Bilingual Spanish and/or ASL helpful
Benefits
Employer paid health, dental, vision, life, short-term disability, and long-term disability insurance for employees.
14 Paid Holidays per year.
20 days of accrued PTO in year one with increases up to 31 days per year.
Retirement plan with employer match.
Discounted Rates on Gold’s Gym and Legal Shield memberships.
Mileage Reimbursement.
Monthly Phone Stipend.
Monthly Paid Parking for employees who office from Downtown Location.
Company
Caritas of Austin
Caritas Of Austin is an organization that seeks to prevent and end homelessness.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Blue Cross and Blue Shield of Texas
2024-07-25Grant
Leadership Team
Jo Kathryn Quinn
President, CEO
Lauren Portley, CFRE
Chief Development Officer
Company data provided by crunchbase