NiCE · 22 hours ago
Business Operations Project Manager
Hoboken, NJ
Full-time
Onsite
Senior Level
5+ years expNiCE is a leading software company recognized for its innovative solutions in AI, cloud, and digital. They are seeking a dynamic Business Operations Project Manager to lead process improvement projects within their Global Customer Operations team, focusing on enhancing post-sales units and ensuring smooth operational workflows.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Responsibilities
Serves as a Project Manager for the Global Customer Operations organization, focused on post sales unites (Services, support, business partners etc.)
End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation
Ongoing learning, and managing discovery phases of a new business processes, while interviewing different stockholders and self-learning
Manage discussion to identify and suggest the best practice process to handle business challenges
Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements
Consume company's data and BI reports for process discovery and business insights
Manages and supports operational issues, new needs and questions raised by the business around post sales processes and system
Lead process rollout to wide population, including workshops, UAT and training
Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion
Qualification
Required
A University degree B.Sc in Industrial & Management engineering or similar - Must
At least 5 years of experience as a Project Manager of a global multinational environment in the software industry
Excellent understanding of business processes
Experience in leading discovery, solution suggestion and implementation phases in projects
Hands-on experience with corporate applications (like SFDC, Service Now, etc.)
Experience in writing business requirement documents
Self-learning capabilities, via reading, interviewing and data analysis
Managerial skills and experience in matrix management
Experience leading multi-activities in parallel
Experience working closely with IT
Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization
Highly organized, dynamic and self-motivated team player with a flexible and creative approach
Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders
Preferred
MBA - an advantage
Experience in Consulting company - an advantage
Knowledge in Professional Services & Support processes and systems – an advantage
Company
NiCE
NiCE is transforming the world with AI that puts people first.
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
Crunchbase News
2025-10-08
2025-09-16
2025-09-12
Company data provided by crunchbase