Interapt · 3 days ago
End User - Infrastructure Engineer
United States
Full-time
Remote
Entry Level
1+ years expInterapt is a technology services company focused on delivering meaningful impact through innovation and collaboration. The Infrastructure Engineer supports a premier client onsite in Cuyahoga County, focusing on end user operations and infrastructure support, including deploying and supporting end user technologies and maintaining reliable IT environments.
SoftwareWeb Development
Responsibilities
Deploy, configure, troubleshoot, and support end user devices, operating systems, and applications
Diagnose and resolve incidents, manage support tickets, and document solutions and procedures
Provide hands on support and education to end users to improve adoption and reduce recurring issues
Support end user infrastructure components and coordinate with vendors as needed
Track and manage IT assets including inventory, barcoding, and lifecycle management
Provide service desk coverage by answering calls, logging tickets, resolving issues, or escalating appropriately
Prepare reports, respond to emails, and participate in meetings and training sessions
Maintain accurate documentation to support operational consistency
Qualification
Required
Bachelor's degree in Information Technology or a related field with at least one year of relevant experience
Valid driver's license and active auto insurance
Experience supporting Microsoft Outlook, Excel, Word, and IT service management tools
Ability to perform mid level data analysis and maintain clear technical documentation
Preferred
Working knowledge of SQL, Power BI, or Tableau preferred
Benefits
100% Remote Work
Training & Development
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Wellness Resources
Company
Interapt
Interapt is a mobile and web application development firm.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ankur Gopal
Chief Executive Officer
Recent News
Lane Report | Kentucky Business & Economic News
2025-06-12
Business Journals
2022-01-20
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