The Atlantic Federal Credit Union · 10 hours ago
Contact Center MSR 2
Springfield,NJ,US
Full-time
Onsite
Entry, Mid Level
2+ years expThe Atlantic Federal Credit Union is dedicated to improving the financial lives of its Members through service-based relationship development. The Contact Center Member Service Representative 2 is responsible for processing consumer loans, assisting Members with their applications, and ensuring compliance with all necessary documentation while also identifying cross-selling opportunities.
BankingFinancial Services
Responsibilities
Respond to incoming communications efficiently and accurately
Assist with the application process of consumer loans and provide Members with guidance
Ensure the timely processing and closing/funding of all consumer loans
Assure all required loan documents are complete, compliant, signed, and archived as appropriate
Provide a review of Member loan documents and submit to underwriter as necessary
Ensure all disclosures are provided as necessary, and within regulatory timeframes
Assist Members with opening and closing accounts, processing transactions, file maintenance requests, and resolution of Member problems, inquiries, or complaints. Refers problems to supervisor as needed, along with recommendations for resolution
Identify opportunities to cross-sell additional products or services to Members and execute
Build a long-term financial relationship with each Member through active participation in the Credit Union’s consultative service culture initiatives. Engage with Members through various channels to identify potential needs and offer matching solutions that meet those needs
Qualification
Required
At least 2 years of related experience in a financial institution
Excellent communication skills across all channels, including voice, chat, email and video
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Benefits
Competitive pay
Target incentive
Medical / dental / prescription coverage
401(k) plan (with up to 6% match)
Generous paid time off
Discounts on our products and services
Paid time off for volunteering
Educational and developmental opportunities
Access to our formal Tuition Assistance Program
Company
The Atlantic Federal Credit Union
The Atlantic Federal Credit Union was founded in 1935 by a group of AT&T Western Electric employees in Kearny, N.J.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Anthony Mero
Chief Executive Officer
Jason R.
Chief Operating Officer
Recent News
2023-06-29
GlobalFinTechSeries
2022-10-06
Company data provided by crunchbase