National Community Renaissance · 4 days ago
Business Process Improvement Manager (Lean Six Sigma Green Belt)
Rancho Cucamonga, CA
Full-time
Hybrid
Mid, Senior Level
$58/hr - $70/hr
4+ years expNational Community Renaissance is seeking a Business Process Improvement Manager to lead strategic initiatives within their organization. The role focuses on redesigning processes for property management and relocation while establishing a robust documentation and control system to ensure sustainable improvements.
Property ManagementReal Estate
Responsibilities
Lead end-to-end redesign for 3rd-party property management and relocation (current-state mapping, future-state design, controls/handoffs, KPIs, and implementation support)
Own the Process Documentation Library (PDL) standard: templates, minimum required artifacts, review cadence, version control, and quality checks
Facilitate working sessions with department sponsors, process owners, SMEs, and Yellow Belts; align decisions, drive closure, and escalate blockers quickly
Partner with process automation resources to translate future-state workflows into scalable tools in the Microsoft 365 / Power Platform environment
Build adoption: practical training and job aids, communications support, and reinforcement plans so teams consistently use new standard work
Establish and run an operating cadence for workstreams (milestones, risk log, decision log, stakeholder updates, and KPI reviews)
Manage and develop a Senior Analyst (Yellow Belt): set weekly priorities, delegate analysis/documentation, coach basic Lean tools, and review deliverables
Qualification
Required
Bachelor's degree in Business, Operations, Industrial Engineering, Public Administration, or a related field (or equivalent experience)
Lean Six Sigma Green Belt (certified) and demonstrated experience leading process improvement work (DMAIC, value stream mapping, standard work, controls)
4+ years of experience in business process improvement / operational excellence / process redesign, owning projects end-to-end
Strong facilitation and stakeholder management skills; able to drive alignment across multiple departments and levels
Proven ability to produce clear, usable process artifacts (SOPs, workflow/process maps, control plans, KPI definitions, training/job aids)
Strong written communication and documentation discipline (versioning, change control mindset)
Proficiency with Microsoft 365 (Teams, SharePoint, Excel, PowerPoint); comfortable working in structured governance environments
Preferred
Master's degree (MBA, MPA, or related)
Experience in affordable housing, property management, relocation operations, or other regulated/high-volume service environments
Experience working alongside automation/low-code teams (Power Automate, Power Apps, Power BI, Copilot Studio) and translating process designs into tool requirements
Working knowledge of property management systems (Yardi experience is a plus)
Experience implementing documentation libraries / knowledge management systems at scale (hundreds of end users)
Change management experience (adoption plans, training rollouts, reinforcement and controls)
Company
National Community Renaissance
National Community Renaissance is specializing in affordable, multifamily, mixed-income, senior, workforce and special needs housing.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$1.33MKey Investors
CalOptima
2023-10-11Grant· $1.33M
Leadership Team
Angel Rogers
Chief Learning Officer
Stephanie Morris
Strategic Partnerships
Recent News
2025-09-09
Inside The Valley | Los Angeles Business Journal
2025-01-14
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