SHASTA EYE MEDICAL GROUP, INC. · 15 hours ago
Patient Service Representative
Redding, CA
Full-time
Onsite
Entry Level
$21/hr - $24/hr
1+ years expShasta Eye Medical Group is excited to welcome a friendly, patient-focused Patient Services Representative to our Churn Creek office in Redding, California. This role involves greeting and assisting patients, managing appointment schedules, and ensuring accurate record-keeping in a supportive medical environment.
Health CareHealth DiagnosticsMedical
Responsibilities
Greet and welcome all patients and visitors upon arrival to clinic
Follow all practice policies and procedures for thorough and complete check in and check out process
Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications
Confirm that accurate patient demographic and insurance information has been collected and update if necessary
Confirm insurance eligibility and verify active and participating coverage
Accurately calculate and collect patient co-payments, deductibles, and due balances
Schedule return appointments and set up reminder notifications
Professionally assist doctor, staff, patients and visitors
Maintain confidentiality of all doctors, staff and patient information
Responsible for keeping the reception area clean and organized
Assist with maintaining proper inventory levels of retail items (if applicable)
Answer inbound and outbound phone calls with appropriate telephone etiquette
Handle sensitive information in a confidential manner
Execute duties of position in a professional and courteous manner
Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients
Must be willing to travel between locations to support front office operations (only applicable for multi-location practices)
Must be willing to work early mornings, late evenings, and weekends as required to support business needs
Other duties as assigned
Qualification
Required
High school diploma or equivalent is required
Must be compassionate and can establish confidence and trust with patients
Must have the ability to remain calm and professional under pressure or stress
Highly energetic with a positive attitude
Attention to detail
Possess strong written and verbal communication skills
Create and maintain positive interpersonal relationships
Ability to perform as part of a team as well as work independently
Basic computer knowledge required
Preferred
One or more years' experience working in a medical practice preferred
Knowledge of medical and vision and insurances preferred
Experience with NextGen, Microsoft, Clearwave preferred
Benefits
Comprehensive medical, dental and optical coverage
401K
Short- and long-term disability
Company paid life insurance
Paid holidays and generous paid time off
Paid parking where applicable
Team oriented working environment where you are heard and respected
Clear career ladder opportunities
Company
SHASTA EYE MEDICAL GROUP, INC.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase