Amazon · 16 hours ago
Regional Account Manager, Operations Technology Solutions - Supply Chain (OTS-SC)
Nashville, TN
Full-time
Onsite
Mid Level
$67K/yr - $117K/yr
3+ years expAmazon is seeking an experienced AMER Account Manager to join their growing Supply Chain Solutions organization. The role involves managing a portfolio of strategic customer accounts and driving customized, data-driven supply chain solutions to meet customer needs.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Serve as the designated regional/global solutions primary point of contact for your assigned customer accounts, building trusted, long-lasting partnerships with senior stakeholders
Deeply understand the unique requirements, challenges, and future needs of customers in your assigned regions, using those insights to design high-quality, value-adding supply chain solutions
Coordinate closely with cross-functional internal stakeholders to align resources and prioritize successful outcomes for your diverse customer portfolio
Drive proactive global account management activities to identify new business opportunities, improve performance, and enhance value for your customers
Regularly meet with your regional account management team to share best practices, provide coaching and mentoring, and ensure consistent, exceptional customer experiences
Implement clear service performance metrics and closely monitor the engagement and services development of assigned accounts to deliver world-class supply chain services
Facilitate regular internal customer and impacted stakeholder meetings and develop customized data dashboards to align supply chain service capabilities with your customers' business operations, interactions, and growth strategies
Plan and execute continuous improvement solutions to support your high-spend, complex customer accounts, ensuring proper processes, workback schedules, and guidelines are in place
Communicate performance metrics and KPIs (e.g., OTIF, deliverable percentage, inventory levels) to OTS and customer leadership
Coordinate inventory procurement, prioritization, and delivery timelines to meet customer commitments for IT infrastructure and end-user equipment orders
Qualification
Required
3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Preferred
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Benefits
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
Inside INdiana Business
2026-02-06
Company data provided by crunchbase