Catholic Charities, Diocese of Paterson · 9 hours ago
IT Support Technician (Part-Time)
Catholic Point, AR
Part-time
Onsite
Entry, Mid Level
2+ years expCatholic Charities, Diocese of Paterson is a renowned agency providing essential services to individuals and families. They are seeking an IT Support Technician to deliver technical support across multiple locations, ensuring smooth IT operations and assisting staff with various technical issues.
CharityCommunitiesNon ProfitSocial Assistance
Responsibilities
Provide technical support for hardware, software, and basic network issues
Diagnose and resolve IT problems through on-site visits
Assist employees with a variety of technical issues and IT related questions, setup of equipment, moving equipment, instruction on using systems, etc
Resolve help desk tickets, escalating issues as needed
Travel between company locations to provide on-site technical support (locations are located across Morris, Passaic, Sussex county areas with primary locations currently in Paterson NJ)
Respond to emergency technical issues at various locations as needed
Transport hardware as needed between locations
Assist the IT Director in obtaining information to deal with issues and following instructions to carry out tasks assigned
Assist in maintaining hardware inventory and tracking IT assets across all locations
Enrolling devices and applying company policy
Assist in implementing IT policies and procedures
Work closely with the IT Director and IT Team on various IT Projects
Qualification
Required
Associate Degree/Certificate in IT(or related fields) or equivalent experience
2+ Years hands-on technical support experience
Valid driver's license and reliable transportation (mileage reimbursement available)
Ability to lift and move equipment up to 50lbs
Strong knowledge of Windows operating systems and Microsoft Office 365
Experience with remote support tools (RMM) and ticket management systems/helpdesk
Experience with Microsoft Entra and/or Microsoft Active Directory
Knowledge of IT security best practices
Basic knowledge of computer networks and services
Computer diagnostic and repair skills
Excellent customer service and communication abilities
Strong problem-solving and analytical skills
Ability to explain technical concepts to non-technical users
Good time management skills
Preferred
Experience with an MDM (Intune, Meraki, etc)
Experience with NVR systems (Hikvision, etc)
Experience with cloud phone systems
Experience with Savin copiers
CompTIA A+ certification or equivalent
Benefits
Mileage reimbursement available
Company
Catholic Charities, Diocese of Paterson
Catholic Charities, Diocese of Paterson provides support services to families, children, youth, disabled, senior citizens, and immigrants.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mukesh Saxena
Chief Financial Officer
Company data provided by crunchbase