PeoplesBank · 12 hours ago
Strategic Program Manager
Holyoke, MA
Full-time
Onsite
Senior Level
$90K/yr - $110K/yr
7+ years expPeoplesBank is the largest mutually chartered bank in Western Mass and Northern Connecticut, committed to green values and sustainable energy financing. The Strategic Program Manager leads high-impact programs that align with the organization's strategic goals, overseeing program execution, stakeholder communication, and financial management.
BankingFinancial ServicesInsuranceVenture Capital
Responsibilities
Lead the preparation of program business case, proposals and business plan
Define program objectives, scope, and success metrics in alignment with organizational strategy
Develop comprehensive program plans, including governance framework, timelines, resource allocation, and risk management strategies
Engage Continuous Process Improvement when necessary to perform workflow analysis and root cause for problem resolution
Partner with the PMO department to coordinate multiple projects under the program umbrella, ensuring interdependencies are managed effectively
Monitor progress, identify risks, and implement mitigation plans to ensure successful delivery
Influence senior leadership and facilitate decision-making to resolve and escalate issues within the program
Serve as the primary point of contact for program stakeholders, providing regular updates and managing expectations
Facilitate communication across departments to ensure alignment and collaboration
Manage program budgets, track expenditures, and ensure cost efficiency
Forecast resource needs and manage vendor relationships, as required
Optimize resource utilization across projects to maximize impact
Work closely with the Business Performance and Analytics department to establish KPIs and dashboards to track program performance
Prepare executive-level reports and presentations on program status, outcomes, and recommendations
Develop executive-level dashboards and provide actionable insights to inform strategic decisions
Completes all yearly compliance training and testing and complies with bank, federal, and state regulations
Other related duties may be assigned
Qualification
Required
Bachelor's degree in Business, Management, or related field (Master's preferred)
7+ years of experience in program or project management, preferably in strategic or enterprise-level initiatives
Experience in financial services or regulated industries preferred
Ability to inspire and motivate cross-functional teams without direct authority
Ability to see the big picture, anticipate challenges, and align programs with organizational goals
Ability to set timelines and deliver/meet deadlines
Willingness/Interest in learning new functions
Ability to manage ambiguity and drive change in complex environments
Strong negotiation and conflict resolution skills
Strong understanding of business strategy, operations, and change management
Proven ability to manage complex, cross-functional programs in a fast-paced environment
Understanding of Banking Operations; Knowledge of process and transactions within Banking
Collaborative; Strong Relationship Management
Communication skills; ability to convey information effectively
Comfortable questioning process and offering ideas; Process Improvement Mindset
PMP, PgMP, or similar certification is a plus
Proficient with Microsoft Office; Project Management tools (Smartsheet, MS Project or similar platforms)
Advanced Excel or Power BI skills, Agile tools, familiarity with CRM systems
Ability to create executive level PowerPoint presentations
Benefits
Excellent compensation
Workplace flexibility
Competitive benefits package
Company
PeoplesBank
PeoplesBank is an innovation, corporate responsibility, environmental sustainability, and employee engagement.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Hayes Murray
EVP - CFO & Treasurer
Brian Canina
President & COO
Recent News
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