Fujitsu · 9 hours ago
Tech Lead
Columbia, SC
Full-time
Onsite
Lead/StaffFujitsu is seeking a Tech Lead responsible for overseeing end user compute service deliverables and creating a productive environment for the team. This role involves managing day-to-day business activities, providing technical support, and ensuring customer satisfaction while fostering team development through coaching and mentoring.
Cloud ComputingCloud InfrastructureCyber SecurityEnterprise SoftwareInformation and Communications Technology (ICT)Information TechnologyIT InfrastructureSoftware
No H1B
Responsibilities
Foster a safe and productive team environment
Participate in staff performance and evaluation
Participate in recruitment activities (e.g. resume review, interviews, etc.)
Create/revise support documentation and knowledge base articles
Ensure staff have the required training for current and emerging supported technologies
Take responsibility as the escalation point for issues related to DMS team
Ability to work on call after hours as required
Able to communicate technical information to both technical and non-technical personnel
Analyzes problem trends and develops ideas to achieve problem resolution
Assess day-to-day activities to minimize customer down-time and ensure customer satisfaction
Consult with other support groups to ensure deliverables are met
Explore for opportunities to streamline existing processes
Oversee and guide queue managers to ensure all queues are monitored and managed effectively
Proactively provide continuous process improvement feedback and update standard operating procedures to improve operational efficiency
Assist team members with technical problems
Providing status updates to management, client, project team members and end-users
Participate in leadership roles in related operational and IT projects and initiatives
Escalate issues beyond scope of authority or knowledge to management quickly
Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures
Assign resources to projects as required
Qualification
Required
Responsible for all end user compute service deliverables
Creating a productive and safe environment for the team
Coaching, mentoring, performance evaluation and management, and career discussions with staff
Customer facing and managing day to day business activities, including escalations and meeting participations with internal and client representatives
Possess a strong technical background and develop an in-depth knowledge of work instructions and processes required to deliver services
Able to quickly adapt to changing priorities and absorb new technologies and solutions in a timely manner
Provide Level 2 leadership to staff and assists clients with technical support for supported desktops, laptops, and peripherals as required
Foster a safe and productive team environment
Participate in staff performance and evaluation
Participate in recruitment activities (e.g. resume review, interviews, etc.)
Create/revise support documentation and knowledge base articles
Ensure staff have the required training for current and emerging supported technologies
Take responsibility as the escalation point for issues related to DMS team
Ability to work on call after hours as required
Able to communicate technical information to both technical and non-technical personnel
Analyzes problem trends and develops ideas to achieve problem resolution
Assess day-to-day activities to minimize customer down-time and ensure customer satisfaction
Consult with other support groups to ensure deliverables are met
Explore for opportunities to streamline existing processes
Oversee and guide queue managers to ensure all queues are monitored and managed effectively
Proactively provide continuous process improvement feedback and update standard operating procedures to improve operational efficiency
Assist team members with technical problems
Providing status updates to management, client, project team members and end-users
Participate in leadership roles in related operational and IT projects and initiatives
Escalate issues beyond scope of authority or knowledge to management quickly
Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures
Assign resources to projects as required
Preferred
Soft skills, this role demands a strong interpersonal skill when dealing with clients (end-users and management staff)
Strong communication skills
Excellent customer service skills
Company
Fujitsu
Fujitsu is a information & communications technology equipment and services firm providing IT & IT infrastructure and other services.
Founded in 1935
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1949-05-16IPO
Leadership Team
Peter Grassi
Chief Executive Officer, Oceania
Ian Bradbury
CTO - Financial Services
Recent News
2026-02-05
2026-02-04
Yomiuri Shimbun
2026-02-04
Company data provided by crunchbase