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Blackstone Talent Group · 1 day ago

Sr. IT Network & Cloud Support Engineer - L2/L3

La Canada Flintridge, CA

Full-time

Onsite

Senior Level, Lead/Staff

15+ years exp

Blackstone Talent Group is an award-winning technology consulting and talent agency, seeking a Senior IT Network & Cloud Engineer to join their Client's team. The role involves providing high-quality Tier 2 and Tier 3 IT support, troubleshooting various technical issues, and leading IT projects while ensuring excellent client service and compliance with industry standards.

ConsultingHuman ResourcesRecruitingStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide Tier 2 and Tier 3 IT support, including troubleshooting hardware, software, networking, and user issues across diverse client environments

Install, configure, and support systems across Microsoft, Google Workspace, macOS, and Windows environments

Demonstrate strong attention to detail in all steps related to onboarding, offboarding, and laptop provisioning

Support networking and cybersecurity troubleshooting (Wi-Fi, switches, firewalls, VPN, access issues, etc.)

Lead the scoping, design, and implementation of IT projects, ensuring alignment with client requirements and industry best practices

Utilize in-depth knowledge of Microsoft and Google ecosystems, including Azure, Office 365, and Google Workspace

Implement and manage Identity Providers (IdPs) and Single Sign-On (SSO) solutions to ensure secure and efficient access management

Implement and manage highly secure wired and wireless network infrastructure

Implement data backup and disaster recovery solutions as per client requirements

Utilize in-depth knowledge of virtualization solutions including Hyper-V, ESX, Azure, and AWS

Administer Kandji/Iru, Intune (or equivalent MDM solution) for endpoint, device, and application management, ensuring compliance with organizational policies

Ensure IT systems and processes adhere to relevant compliance standards. Conduct regular assessments and implement necessary controls to maintain compliance

Conduct regular audits of IT systems to assess security, performance, and compliance, and implement necessary remediation

Maintain comprehensive documentation of IT systems, policies and procedures, and provide regular updates and reports to stakeholders

Lead and mentor junior engineers and consultants, fostering a collaborative and innovative work environment

Coordinate with third-party vendors to ensure timely delivery and integration of IT solutions

Deliver a polished, professional client experience with excellent communication and interpersonal skills

Track multiple priorities and communicate timelines, dependencies, and key deadlines to relevant stakeholders

Strong responsibility, accountability, responsiveness, follow-through, and organizational skills

Strong vendor management

Ability to partner with and communicate effectively with non-technical stakeholders

Ability to work collaboratively in a team environment

Continuously expand your technical knowledge, including learning unfamiliar systems and processes

Qualification

IT consulting experienceMicrosoft TechnologiesGoogle WorkspaceAWSIdentity Providers (IdPs)Endpoint ManagementNetwork ManagementCybersecurityData Backup/Disaster RecoveryVendor managementCommunication skillsTeam collaborationOrganizational skillsProblem-solving skills

Required

15-20+ years of experience in IT consulting

Cross-platform technical proficiency/expertise across Microsoft Technologies, Google Workspace/Google Cloud, AWS, Identity Providers (IdPs), Endpoint Management/MDMs, Network Management, Cloud Servers and Solutions, Cybersecurity, and Data Backup/Disaster Recovery (BCDR)

Proven ability to scope, design, and implement projects in complex IT environments