NEOGOV · 3 days ago
Customer Service Specialist III/II/I - Utilities
Rancho Cucamonga City Hall, CA
Full-time
Onsite
Entry, Mid, Senior Level
$4,257/mo - $6,671/mo
2+ years expNEOGOV is a company that supports public sector organizations, and they are seeking a Customer Service Specialist III/II/I to join their team. This role involves providing excellent customer service to utility customers, assisting with service applications and inquiries, and maintaining accurate billing records.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Providing excellent customer service to utility customers, City staff, consultants and contractors
Assisting and communicating clearly with the public by phone and in-person to process appropriate forms, service applications and plans for establishing electric service
Researching and answering customer inquiries related to Municipal Utility procedures, polices, functions and other service-related items
Understanding and enforcing applicable utility rules and rate schedules and can determine appropriate actions to customer account inquiries and requests
Administering and maintaining accurate monthly billing for utility customers and evaluates billing records and data
Processing customer payments and performs complex accounting functions within customer accounts which may require manual arithmetic calculations
Pursuing collections on delinquent accounts in accordance with utility collection procedures
Maintaining extensive records and retrieves data to complete various Municipal Utility reports
Reviewing service applications and plans to verify compliance with City and other applicable codes and standards. Calculates and collects fees
Utilizing multiple software applications to perform daily functions
Qualification
Required
Equivalent to graduation from high school and four years of experience performing customer service duties in a municipal utility; or any combination of training and experience that provides the desired knowledge and abilities
Knowledge of Utility standards; service application processing and fee structures
Ability to read and interpret rules and regulations, electric rates, and apply them to service application procedures
Perform basic mathematical computations
Maintain related files and records
Operate a computer accurately and use a variety of computer software
Write reports and keep accurate records
Understand and follow verbal and written directions
Meet the public in situations requiring diplomacy and tact
Communicate effectively both orally and in writing
Establish and maintain cooperative working relationships
Preferred
Experience in a utility agency is highly desirable
Benefits
Retirement – California Public Employee's Retirement System (CalPERS)
Medical - $1,325 per month City paid. (Effective the first full-pay period in December 2024, City-paid medical increases to $1,375)
Dental – City paid
Vision – City paid
Deferred Compensation – City will match up to $50 per month and 1% of monthly base salary per month
Life Insurance - $30,000 City paid
Vacation - 80 hours per year increasing to 180 hours after 15 years of service. Buyback option of up to 160 hours per fiscal year.
Holidays - 14 paid holidays, including three discretionary holidays
Sick leave - 120 hours per year
Personal Leave – 40 hours of sick leave or vacation time may be used for personal leave per fiscal year
Bereavement Leave - 80 hours of paid bereavement leave as needed and an additional 40 hours if leave is related to specific relatives outlined in the MOU.
Tuition Reimbursement - $3,300 per fiscal year
Long-Term Disability (LTD)- City paid
Flexible Spending Account (FSA)- Medical and Dependent Care available
Flexible work schedule
Remote work
Bring your dog to work
Baby on board
Dress for your day
RC cares
Payroll deduction for Camp Cucamonga Summer Camp
Lunch and learns
Corporate discount rate at 24 Hour Fitness
Access to our on-site gyms at City Hall and Public Works (equipment includes treadmills, weights, Peloton bikes, elliptical etc.)
Jet Dental – an onsite dental service
Employee Assistance Program (EAP)
Employee wellness and development programs – Take your kid to work day, Health Fair, Staff development day, Leadership academy, Take your co worker to work day, Know your numbers)
City tour
New employee Mixer and welcome basket
Employee activities committee
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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