Michigan Farm Bureau Family of Companies · 4 days ago
Claims Quality & Training Specialist
Lansing, MI, US
Full-time
Onsite
Senior Level
$73K/yr - $73K/yr
5+ years expFarm Bureau Mutual Insurance Company of Michigan is focused on providing quality claims services and is seeking a Claims Quality & Training Specialist. This role is responsible for ensuring claims systems and processes meet business requirements, developing training materials, and monitoring vendor performance to drive quality and consistency in the Claims Division.
AgricultureFarming
Responsibilities
Act as a resource for work relating to the implementation of any claims program or process
Implement standards for production, productivity, quality, and customer-experience
Identify and resolve problems
Determine system improvements and implement change
Develop engaging and informative training materials, online courses, videos, and job-aids
Assist with content development and maintenance by collaborating with teammates and content area experts to ensure training material is current and accurate
Monitor updates to policies and systems and recognize when updates need to be made to training materials
Analyze performance and training challenges to determine business goals, gaps between desired and actual results, and implement improvement methods
Act as an organizational change management champion for the Claims division, with an emphasis on training, adaptation and accountability
Qualification
Required
Bachelor's degree in accounting, finance, insurance or other related major required, or equivalent experience may be considered
An AIC or CPCU or other insurance designation earned or pursuing required
Five years Insurance Claims experience required
Computer usage and proven skills in Microsoft Office required
Proven knowledge of claims procedures, audit processes, insurance policy coverages and legal defense
Effective writing, keyboarding, telephone and analytical skills required
Must have excellent communication, customer service and strong leadership skills, and ability to deal with people of all levels in all divisions
Must have access to high-speed Internet at home
Must possess a valid driver license with an acceptable driving record
Preferred
Teaching skill for claims technical training preferred
Benefits
Medical
Dental
Vision
401K
Company
Michigan Farm Bureau Family of Companies
Michigan Farm Bureau and the following Affiliated Companies constitute the Michigan Farm Bureau Family of Companies: Michigan Farm Bureau, Farm Bureau Mutual Insurance Company of Michigan, Farm Bureau Life Insurance Company of Michigan, Great Lakes Ag Labor Services, LLC, MFB, Inc., Michigan Agricultural Cooperative Marketing Association, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Piggott
Chief Operating Officer
Patrick Carpenter
Managing Partner
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