Fujitsu · 14 hours ago
Service Delivery Manager - EUC
United States
Full-time
Remote
Senior Level, Lead/Staff
CA$125K/yr - CA$145K/yr
8+ years expFujitsu is a world-leading digital transformation partner committed to sustainability and innovation. The Service Delivery Manager - EUC is responsible for managing service delivery commitments to clients, overseeing operational delivery teams, and ensuring compliance with contractual agreements while driving continual service improvements and financial management.
Cloud ComputingCloud InfrastructureCyber SecurityEnterprise SoftwareInformation and Communications Technology (ICT)Information TechnologyIT InfrastructureSoftware
No H1B
Responsibilities
Leads service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements
Develops effective relationships with customer’s senior management team
Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May also be accountable for the TCV forecast
Actively owns service risks, controls service costs & improves productivity for customers & Fujitsu in order to increase profitability (Fujitsu) & continually improve cost effectiveness (Fujitsu & customer)
In conjunction with the customer identifies & defines requirements for new services. Ensures such services are professionally introduced & accepted into service, complies with any required Change Order processes
Proactively leads internal and external suppliers in a service partnership as ‘One Service Team’
Leads the continual improvement of Service Delivery standards & practices
Manages the Service Delivery team and Specialists delivering to the customer(s), driving development, effectiveness and innovation
Identifies opportunities for new business and account growth. Works independently and with the Account Management Team to develop new business within the account. Where appropriate able to lead on new business such as renewals and Change Orders
Qualification
Required
8-10 years' experience in a Service Delivery Management role in Managed Services, specifically with Workplace/Desktop Support Services, Hybrid/Cloud Infrastructure and Service Desk are desirable
Service performance meets all XLAs/SLAs (Experience Level & Service Level Agreements) and key performance indicators (KPIs)
Complete understanding of Delivery of Account P&L
Knowledgeable on Service availability, DR and Business Continuity, security & capacity
Skilled at Delivering to cost budget, development of additional profitable service revenue, achieves Account / Sales growth targets
Proficient with managing and delivering superior Customer Satisfaction, when needed can develop and implement a Continuous Improvement & Action plan
Adept with Performance Management
Account management experience including contract administration, change orders
Strong English written and verbal communication skills and capable of interfacing directly with clients
Good data analysis and reporting skills
Financial administration skills including forecasting, budgeting, calculating margins, etc
Experience with leading or managing various technical delivery teams, both onshore and offshore
Project management experience desired
Proficient with Microsoft 0365 including Word, Excel and PowerPoint, Teams
ITIL Certified
Benefits
Short-term incentive based on company results and individual performance
Full range of health, financial savings plans, and other benefits
Company
Fujitsu
Fujitsu is a information & communications technology equipment and services firm providing IT & IT infrastructure and other services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1949-05-16IPO
Leadership Team
Peter Grassi
Chief Executive Officer, Oceania
Ian Bradbury
CTO - Financial Services
Recent News
2026-02-05
2026-02-04
Company data provided by crunchbase