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Solomon Page · 10 hours ago

Desktop Support Engineer

Phoenix, AZ

Contract

Onsite

New Grad, Entry Level

$20/hr - $25/hr

Solomon Page is a specialty niche provider of staffing and executive search solutions. They are looking for a customer-focused Desktop Support Engineer to provide first-level technical support to end users, troubleshooting issues and ensuring a positive user experience across various systems.

Asset ManagementConsultingProfessional Services

H1B Sponsor Likely

Responsibilities

Provide first level technical support for all end users

Troubleshoot and resolve hardware, software, and voice/data communication issues

Accurately document issues and resolutions by writing clear, concise support tickets

Escalate incidents when appropriate and follow through to resolution

Monitor and follow up on open tickets to ensure timely closure

Deliver excellent customer service in every interaction

Qualification

Technical support experienceTicketing systemsComputer proficiencyCustomer service experienceMultitaskingPrioritizationVerbal communicationWritten communicationProblem solving

Required

Experience using ticketing systems and writing technical support documentation

Strong computer proficiency with hardware and software technologies

Prior experience in customer service, call center, help desk, or technical support

Excellent verbal and written communication skills

Ability to multitask, prioritize, and work effectively under pressure

Willingness to work flexible hours when needed

Strong problem solving mindset with a customer first approach

Benefits

Medical

Dental

401(k)

Direct deposit

Commuter benefits

Company

Solomon Page

Glassdoor3.8

Founded in 1990, Solomon Page is a leading staffing and executive search firm headquartered in New York City with offices across the United States.

Founded in 1990

New York, New York, USA

1001-5000 employees

https://solomonpage.com

H1B Sponsorship

Solomon Page has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (2)

Funding

Current Stage

Late Stage

Leadership Team

Lloyd Solomon

Managing Director

Rachel Tigges

CMO

Company data provided by crunchbase