iconectiv · 16 hours ago
Operations Application Engineer
Bridgewater, NJ
Full-time
Hybrid
Mid, Senior Level
$88K/yr - $127K/yr
5+ years expiconectiv is a company focused on maintaining the trust of the nation’s communications ecosystem. The Operations Application Engineer will provide application administration maintenance and support for telecommunications service environments, ensuring seamless operations and resolving service issues.
Enterprise SoftwareMobileSoftwareTelecommunicationsWireless
No H1B
U.S. Citizen Only
Responsibilities
Provide application administration maintenance and support for various telecommunication-based service platforms
Resolution of platform service issues and alarms
Trace data collection, log file analysis for network/application/middleware devices; service/application trouble correlation and general problem troubleshooting
Perform issue resolution for trouble tickets and trouble ticket management (ack, update and resolve)
Manage and coordinate problem resolutions with multiple teams – software developers, NOC engineers, software vendors, network engineers, application administrators and customers
Perform platform upgrades in testing and production environments
Write and execute application test plans/test cases for new releases, configuration changes and builds
Write and test MOPs (Method of Procedures) for standardized application administration and operations practices
Perform post-mortem and root cause analysis for service impacting issues and generate Root Cause Analysis reports
Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations personnel
Develop and maintain technical documentation required to support the platform, i.e. alarm action documents, operations best practices and runbooks
Develop and distribute application and SLR performance reports
Support annual failover testing events for all applications
Perform customer notifications and client interactions, as necessary and required, to support maintenance activities or service impacting events
Must be available to work 24 x 7 on-call rotation during off-hours to support the needs of the business: nights, weekends and holidays
Must be available to work Sunday Weekly Maintenance Window support rotation and other maintenance windows, as needed
Qualification
Required
UNIX/Linux/Solaris application administration knowledge
Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment
Proficiency with Microsoft Office Applications Suite and SharePoint
Personal Attributes: Must be a Team-player and Leader - excellent coaching and training skills, excellent organizational, writing, and communication skills; customer and quality focused; highly-motivated and self-starter; innovative thinker; and able to work independently
Bachelor's degree in technology related field – MIS, Computer Science, Networking, EE or ME or minimum of 5 years of relevant working experience
US Citizenship Required
Must be available to work 24 x 7 on-call rotation during off-hours to support the needs of the business: nights, weekends and holidays
Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person
Preferred
Previous operations experience preferred - technical troubleshooting, customer support, monitoring applications and ticket/incident management, resolution and escalation processes
Familiarity with ITIL standards, Number Portability, iTRS and STI-PA Telecommunications Services is a plus
Benefits
Medical, dental, vision, disability (short and long term) and basic and supplemental life insurances
401k plan and will be eligible for Company Matching and Automatic Contributions
Annual allotments of paid time off in the form of Vacation Days, Floating Holidays, Personal Business Days, a Volunteer Day, as well as paid holidays and paid sick leave
Company
iconectiv
iconectiv develops technology solutions that focus on network and operations management, digital identity management and fraud prevention It is a sub-organization of Ericsson.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$200MKey Investors
Francisco Partners
2024-08-16Acquired
2017-08-11Private Equity· $200M
Leadership Team
Chris Drake
SVP Corporate and Business Development
Recent News
2025-10-28
2025-10-14
Company data provided by crunchbase