Turck USA · 17 hours ago
Network & Computer Support Technician
Plymouth, MN, US
Full-time
Onsite
New Grad, Entry LevelTurck USA is a company focused on automation solutions, and they are seeking a Network & Computer Support Technician. The role involves troubleshooting hardware and software issues, supporting network operations, and assisting with data center maintenance.
Industrial Automation
Responsibilities
Troubleshooting and resolving a wide range of hardware, software, and general technology issues for users throughout the organization
Supporting the Network Engineer with day‑to‑day network operations and assisting with ongoing data‑center maintenance
Serving as the primary point of contact for internal customers seeking assistance with Turck‑approved software
Developing proficiency with all software tools used at Turck and establishing troubleshooting protocols for common issues
Escalating complex or unusual issues to other IT team members, software vendors, or external consultants as appropriate, and applying learnings from escalations to resolve similar issues independently in the future
Providing front‑line support for desktop hardware, working directly with internal customers
Performing maintenance and repairs on hardware including workstations, memory, hard drives, network components, and cabling
Escalating hardware issues when necessary to IT team members, vendors, or consultants, and utilizing lessons learned to enhance future troubleshooting
Configuring and deploying desktop computers according to management direction
Installing devices, accessories, operating systems, and software as needed
Reconfiguring systems based on organizational or user needs
Recording and maintaining accurate documentation of all service requests and resolutions
Collaborating with IT team members to ensure troubleshooting steps and resolutions are fully documented for future reference
Maintaining up‑to‑date statistics regarding help‑desk activity and resolutions for review by the Director of Information Technology
Working closely with the Systems Administrator and IT Client Services Manager to develop, deploy, and maintain Turck’s data center environment
Maintaining a high level of customer service and professionalism in all interactions
Meeting or exceeding established standards for response and resolution times on help‑desk requests
Providing help‑desk coverage during designated hours and as directed by the IT Client Services Manager
Performing additional responsibilities as assigned
Qualification
Required
Currently pursuing a degree in a technology‑related field
Core Tools and Skills must include: MS Windows, Lenovo Hardware, Microsoft Office Applications, Troubleshooting Skills, Communication Skills
Benefits
Premium Health & Dental Insurance - Above‑market employer contributions with competitive plan designs and an on-site healthcare clinician
Company‑Paid Life Insurance - Coverage equal to 1.5× your annual salary
Disability Protection - 100% short‑term disability coverage plus long‑term disability support
Retirement Security - 401(k) with employer match and profit sharing
Company
Turck USA
At Turck, we know you need more than just a product.
Founded in 1975
1001-5000 employees
H1B Sponsorship
Turck USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Michael Groebner
COO | CTO | CAO | Chief Innovation and Process Officer
Bob Diem
CFO
Company data provided by crunchbase