Samsung SDS America · 4 days ago
Logistics Freight Forwarding Operation Specialist (EM7153)
Duluth, Georgia, United States
Full-time
Onsite
Mid Level
4+ years expSamsung SDS America is a leader in the global logistics market, providing innovative IT-driven logistics solutions. The Logistics Freight Forwarding Operation Specialist will manage comprehensive shipment operations, coordinate with vendors, and ensure exceptional customer service while overseeing daily freight forwarding operations.
Information Technology & Services
Responsibilities
Manage and oversee day-to-day import operations of air and ocean freight forwarding as well as inland transportation
Source and negotiate with carriers for the movement of irregular or urgent freight
Manage the schedule of shipments and ensure effective communication with carriers and optimal utilization of systems
Build and maintain strong relationships with clients, proactively addressing their logistical needs to achieve high levels of satisfaction
Respond promptly to customer requirements, concerns, and issues, resolving any operational irregularities that interfere with timely delivery
Oversee communication with assigned customers, ensuring customer requirements are met efficiently
Prepare and manage essential documentation, including Master Bill of Lading instructions, Master and House Air Waybills, manifests, invoices, and delivery orders
Ensure all shipping and forwarding activities comply with local and international regulations
Stay up-to-date with international trade regulations, customs requirements, and trade agreements
Monitor audits to ensure all required inspections and documentation, including safety and DOT records, are completed and retained
Handle Accounts Receivable (A/R) and Accounts Payable (A/P) billing processes efficiently
Monitor Key Performance Indicators (KPIs) and implement corrective actions to drive business success
Perform collection activities for A/R payments and manage overdue invoices within agreed terms
Innovate operational processes to enhance work efficiency and improve sales/profit margins
Ensure AR/AP entries are completed accurately within the given timeframe
Optimize shipping costs through effective contract negotiations and budget management
Support, motivate, and encourage teamwork within the workforce to meet productivity targets
Oversee agents and manage processes that support the customer's import and export needs
Prepare and share weekly, monthly, and quarterly reports with customers and headquarters
Maintain accurate and comprehensive records and prepare reports related to all forwarding activities
Compile and present reports, synthesizing necessary data
Qualification
Required
High School Diploma or GED Required; Bachelor Degree Preferred
4+ years of experience in FTL/LTL Transportation dispatching or operations experience in logistics industry relevant industry knowledge
Ability to build trustworthy relationships with customers at all levels (C-level, Managers, Staff)
Excellent presentation, communication, and organizational skills
Excellent problem-solving skills
Team player
Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook), with strong expertise in Excel (VLOOKUPs, pivot tables)
Highly organized and detail-oriented, with a strong ability to prioritize tasks and work efficiently in high-pressure environments
Collaborative leadership that engages and motivates team members, fostering a positive and productive work environment
Ability to travel up to 10%
Required to work on site, Duluth, GA
Preferred
Bachelor Degree Preferred
ERP and WMS understanding and experience is a plus
English/ Korean Bilingual required to communicate with customer preferred
Benefits
Comprehensive Health Coverage
401(k) with Company Match
Flexible Spending Accounts (FSAs)
Paid Time Off & Holidays
Family/Medical/Bereavement/Parental Leave
Life & Disability Insurance
Employee Discounts
Wellness Programs
Learning & Development
Service Awards
Subsidized Lunch Support
...and more!
Company
Samsung SDS America
Samsung SDS America (SDSA) is the U.S. subsidiary of Samsung SDS, a global leader in cloud and digital transformation.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Daniel H.
Manager Strategic Partnership Digital Health
Hea Mi Woo
Executive Assistant to CEO
Company data provided by crunchbase